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Top Stories

Why Every Office Manager Should Create Standard Operating Procedures (SOPs)

Why Every Office Manager Should Create Standard Operating Procedures (SOPs)

You’re the hub of activity and the go-to problem solver when you are an office manager. You’ve probably answered the same questions more times than you can count or had to troubleshoot chaos when key team members were out of the office. These scenarios—and many more—underscore the critical need for Standard Operating Procedures (SOPs) in your office. SOPs might not sound glamorous,…
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How to Make Yourself More Valuable to Your Medical Practice

How to Make Yourself More Valuable to Your Medical Practice

The typical medical office manager is already wearing a lot of hats—problem solver, team leader, scheduler, and the go-to person for just about everything. But if you’re looking to grow in your role and make yourself even more indispensable to your practice, it pays to be intentional about how you show up and contribute. Being valuable isn't just about doing…
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Why and How to Review Vendor Contracts Annually

Why and How to Review Vendor Contracts Annually

Running a medical practice smoothly requires juggling a wide range of responsibilities. Among these, one crucial yet often overlooked task is the annual review of purchasing vendor contracts. This process is essential not only for controlling costs but also for ensuring compliance, maintaining service quality, and staying adaptable to evolving needs. Here’s why and how to conduct these reviews systematically.…
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How to Add an Insurance Specialist to Your Team

How to Add an Insurance Specialist to Your Team

Having a skilled insurance specialist on your team is essential for maintaining smooth financial operations and ensuring patient satisfaction. This role serves as a vital link between your practice, insurance companies, and patients. From verifying patient coverage to submitting claims and resolving billing disputes, an insurance specialist helps reduce financial stress for both your office and your patients. But how…
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The Power of Good Habits for Office Managers

The Power of Good Habits for Office Managers

Your role demands a unique blend of organization, leadership, and adaptability. The ability to develop and maintain good habits can be a game-changer in managing your workload, reducing stress, and boosting your effectiveness. Drawing insights from popular books like Atomic Habits by James Clear, this article explores the power of habits and practical steps for building them. Why Habits Matter…
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More Headlines

Hiring

Offering AI Upskilling as a Job Benefit: A Smart Move for Office Managers
  • Offering AI Upskilling as a Job Benefit: A Smart Move for Office Managers
  • When You Wear Your HR Hat
  • Why and How to Provide Translators for Patients
SEE MORE

Billing & collections

How to Add an Insurance Specialist to Your Team
  • How to Add an Insurance Specialist to Your Team
  • Understanding the Financial Side of Insurance Billing
  • How to Pick the Right Medical Billing Software
SEE MORE

Technology

Why Every Office Manager Should Create Standard Operating Procedures (SOPs)
  • Why Every Office Manager Should Create Standard Operating Procedures (SOPs)
  • Using Patient Portals to Enhance Communication and Engagement
  • Navigating Patient Confidentiality in the Digital Age
SEE MORE

Increasing profits

Why Every Office Manager Should Create Standard Operating Procedures (SOPs)
  • Why Every Office Manager Should Create Standard Operating Procedures (SOPs)
  • How to Make Yourself More Valuable to Your Medical Practice
  • Why and How to Review Vendor Contracts Annually
SEE MORE

Managing staff

Build One Backup This Month
  • Build One Backup This Month
  • Stop Interrupting Everyone
  • How to Handle Chronically Late Staffers Without Losing Your Cool
SEE MORE

Featured Tools & Resources

15 Questions to Ask Physicians as a New Medical Office Manager

15 Questions to Ask Physicians as a New Medical Office Manager

Stepping into your new role as a medical office manager is exciting, but it also comes with a lot of responsibility. One of the most important aspects of your job is building strong relationships with the physicians in the practice. Getting on the same page with the doctors will help you manage the office more effectively and create a smoother,…
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More Tools

  • The Five Questions Every Patient Asks Without Saying a Word
  • How to Implement a Leave Donation Program to Support Employees Affected by Disaster
  • Daily Operations Checklist for a Medical Office Manager
  • A Tool You Can Use: Staff Meeting Agenda and Minutes Template
  • Daily Opening and Closing Checklist for Medical Offices
SEE MORE

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    • Dealing With Difficult People
    • Improving Collections
    • Sexual Harassment

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    • Sexual Harassment

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Recent Headlines

Why Every Office Manager Should Create Standard Operating Procedures (SOPs)

How to Make Yourself More Valuable to Your Medical Practice

Why and How to Review Vendor Contracts Annually

How to Add an Insurance Specialist to Your Team

The Power of Good Habits for Office Managers

Your Career

How to Make Yourself More Valuable to Your Medical Practice

The Power of Good Habits for Office Managers

15 Questions to Ask Physicians as a New Medical Office Manager

7 Ways to Communicate Power When You Write and Speak

What to Do If You’re the One Who’s Always Late

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