Medical Office Manager

Interviews produce plenty of impressions but not always the information you need to make a good hiring decision. Use this scorecard to define your hiring criteria before interviews begin and evaluate every candidate against the same requirements. Customize the criteria and questions for the position, identifying any must-have qualifications that cannot be offset by strengths elsewhere. During the interview, record…

Hiring decisions often come down to a surprisingly unstructured conversation. After the interviews are over, someone asks, “What did you think?” One person liked the candidate immediately. Another was impressed by years of experience. Someone else noticed a concerning answer but isn’t sure whether it matters. Before long, the discussion is driven by impressions rather than by what the medical…

Technology problems at work aren’t always dramatic enough to generate an IT ticket. Sometimes they’re just irritating. The conference room computer takes forever to connect. Nobody knows which printer to choose. A shared file is buried six folders deep. Staffers repeatedly type the same information into different systems. Someone asks for the Wi-Fi password for the 40th time. Individually, these…

You’re the hub of activity and the go-to problem solver when you are an office manager. You’ve probably answered the same questions more times than you can count or had to troubleshoot chaos when key team members were out of the office. These scenarios—and many more—underscore the critical need for Standard Operating Procedures (SOPs) in your office. SOPs might not sound glamorous,…

The typical medical office manager is already wearing a lot of hats—problem solver, team leader, scheduler, and the go-to person for just about everything. But if you’re looking to grow in your role and make yourself even more indispensable to your practice, it pays to be intentional about how you show up and contribute. Being valuable isn't just about doing…