By Mike O'Brien Not every negative consequence amounts to retaliation In asserting a claim for retaliation, an employee must prove he or she suffered a “materially adverse action.” But that probably doesn’t include someone “making faces” at you. In Fisher v. Bilfinger Industrial Services Inc., the employee alleged that his supervisor retaliated against him by (among other … [Read more...] about Making faces doesn’t count as retaliation
Potential for disaster when you serve on a volunteer board
By Lynne Curry Sometimes you take on work for which you aren’t paid—because it matters, or because you’ve been talked into it. Perhaps you serve on the board of a non-profit healthcare corporation, offering your experience and knowledge as a medical office manager. Possibly you run for your condo association’s board of directors because you want some control over the … [Read more...] about Potential for disaster when you serve on a volunteer board
First snapshot ready for APM status and data
The Centers for Medicare & Medicaid Services (CMS) has updated its Quality Payment Program Participation Status Tool based on the first snapshot of Alternative Payment Model (APM) data. The first snapshot, posted July 8, includes data from Medicare Part B claims with dates of service between Jan. 1, 2021 and March 31, 2021. The tool includes 2021 Qualifying APM Participant … [Read more...] about First snapshot ready for APM status and data
New federal rule to protect consumers from surprise medical bills
The Biden-Harris Administration has announced a rule to protect consumers from surprise medical bills. The U.S. Departments of Health and Human Services (HHS), Labor, and Treasury, and the Office of Personnel Management, issued “Requirements Related to Surprise Billing; Part I,” an interim final rule that will restrict excessive out of pocket costs to consumers from surprise … [Read more...] about New federal rule to protect consumers from surprise medical bills
FDA reverses course on healthcare worker re-use of N95 masks
For decades, the N95 filtered mask has been a vital piece of personal protective equipment for frontline medical workers. But for months, shortages of that precious item which was previously taken for granted left countless health care workers defenseless from exposure to the coronavirus. The good news is that the N95 shortages have finally abated, with surplus stockpiles … [Read more...] about FDA reverses course on healthcare worker re-use of N95 masks
Staffers push back about returning to work
By Lynne Curry Question: We’re getting enormous pushback from our staff to an email we sent out stating that billing and clerical employees need to return to the workplace. At the same time, our organization can’t survive if we let all the employees who want to work from home do so. It’s not fair to our patients or the employees who show up at work. Further, when I call … [Read more...] about Staffers push back about returning to work
Denial management: the missing ingredient in revenue cycle management
By John McDaniel The blueprint for effective Revenue Cycle Management (RCM) is complex in today’s healthcare environment. When we map out the RCM process, it includes the following steps: Patient scheduling and registration Insurance eligibility and benefit verification Collection of copayments and deductibles at time of service Claims submission Remittance processing … [Read more...] about Denial management: the missing ingredient in revenue cycle management
How medical practices can improve pricing transparency
By Tolu Ajiboye At least 10 million Americans have lost their health insurance due to the coronavirus pandemic and no longer have employer-sponsored health coverage linked to job loss as a result of the pandemic. With these shifts, more and more patients are paying for healthcare services out-of-pocket. Patients’ price sensitivity will also likely be heightened … [Read more...] about How medical practices can improve pricing transparency
Disability discrimination and lookism in the workplace
By Mike O’Brien EEOC sues a work placement agency on behalf of disabled workers for disability discrimination The EEOC announced this week that it has filed suit under the Americans with Disabilities Act (ADA) against a Hawaii work placement agency for disabled workers. The suit alleges that the agency refused to provide sign language interpreters for deaf employees, despite … [Read more...] about Disability discrimination and lookism in the workplace
Manual tasks office managers can do away with
By Tolu Ajiboye As an office manager, your task list is endless. You have to manage appointment scheduling, patient intake, billing, and so much more. On top of this, you have to ensure that these specific processes—and the practice operations as a whole— are continuously optimized to cut costs and grow the practice. Accordingly, you’re likely on the lookout for ways you can … [Read more...] about Manual tasks office managers can do away with