By Paul Edwards bio As vaccinations continue to be distributed to more and more members of the American workforce, one of the recurring questions we are getting concerns how to respond to patients who ask about whether or not your team has been vaccinated. Patients might pose this question over the phone before their scheduled appointment, or might ask it to one of your … [Read more...] about What do I say to patients who ask about my team’s vaccination status?
How to prevent the spread of nurse burnout in your healthcare organization
When COVID-19 hit, healthcare teams were called upon to save the world. And they did. But what healthcare leaders didn’t realize was that the battle has just begun for healthcare heroes suffering a severe mental and emotional toll. As COVID-19 cases rise and fall and rise again, so do physician and nurse burnout. “Executive leaders are cutting back on their resources to … [Read more...] about How to prevent the spread of nurse burnout in your healthcare organization
The physician enterprise model: a non-employment alternative
By John W. McDaniel bio Hospitals are seeking new and innovative ways to affiliate with physicians that differ from tactics used in the 1990s, These new relationships involve a more formal type of relationship with physicians, which might reflect lessons learned through previous less‐than‐satisfactory relationships. Most hospitals have physician integration strategies as a … [Read more...] about The physician enterprise model: a non-employment alternative
Post-pandemic period a chance to try flexible staffing strategies
By Lynne Curry bio Question: COVID-19 hit our northern U.S. practice hard. We cut employees, then salaries, and then we cut again. Our revenue is down 70%. Some administrative staffers left our state when their spouses’ high-paying jobs evaporated. Others in billing took off when COVID-19 combined with our cold, dark winter proved too much. Because these employees had … [Read more...] about Post-pandemic period a chance to try flexible staffing strategies
Google search interest in “telehealth” spikes 317% because of pandemic
The coronavirus pandemic has brought a world of change, some of which might be permanent. Will we ever again pack concerts with close to 100,000 people or jam into subways like sardines? Will mask-wearing and social-distancing carry on long after the pandemic has ended? Has online shopping delivered the final nail in the coffin for brick-and-mortar shopping? Will traditional … [Read more...] about Google search interest in “telehealth” spikes 317% because of pandemic
Mandatory COVID vaccination: new guidance & update
By Lynne Curry bio Can employers require their employees to receive COVID-vaccinations? While vaccination is one of an employer’s best tools for preventing COVID-19 outbreaks at their worksites, requiring employees to be vaccinated and disciplining them if they refuse comes with legal risks. Although the federal Equal Employment Opportunity Commission (EEOC)’s December 2020 … [Read more...] about Mandatory COVID vaccination: new guidance & update
What medical office managers need to know about HIPAA
By Jordan MacAvoy bio The Health Information Portability and Protection Act (HIPAA) was enacted in 1996. The regulation stipulates standards that healthcare organizations and vendors must adhere to when it comes to patients’ protected health information (PHI). HIPAA-beholden organizations must secure their PHI for them to gain compliance status. Healthcare organizations and … [Read more...] about What medical office managers need to know about HIPAA
Cybersecurity risks rise when medical admin staff work from home
By Ron Slyker The number of people who work from home has slowly increased from year to year. In 2020 that number skyrocketed as companies including medical offices were forced to implement telecommuting policies. Making the transition from traditional office to home office has brought some challenges, but arguably the most challenging aspect of the process has been … [Read more...] about Cybersecurity risks rise when medical admin staff work from home
Disciplining employees for not following COVID-19 restrictions when they are off-duty
Picture this: COVID-19 cases are surging. Your state or city is in full lockdown mode. That means, among other things, that outdoor gatherings of more than 50 people aren’t allowed. So, it disturbs you to turn on the Sunday news and see hundreds of people crowding together to demonstrate right in the middle of downtown. And then it gets personal. You recognize one of those … [Read more...] about Disciplining employees for not following COVID-19 restrictions when they are off-duty
Professionals and employees reveal relocation plans amid pandemic
Relocation is a big consideration for both professionals and their employers right now. A recent study by a global staffing firm shows 44 per cent of workers surveyed said they would consider moving to a different city if their company offered long-term remote arrangements, and another three per cent have already made a move. 44 per cent of professionals would consider … [Read more...] about Professionals and employees reveal relocation plans amid pandemic