A four-physician surgery practice has reduced its receivables significantly with a collection approach that begins when a bill gets to be a month old. At 31 days, every account with a balance greater than $50 gets turned over to the collection agency, explains Anjelica Alston, practice manager for Piedmont Colorectal Associates in Atlanta. But there’s no actual collection … [Read more...] about A 30-day collection agency letter cuts the A/R days in Atlanta office
What? Not another upgrade!
How to ensure a smooth transition when you upgrade your EMR software or install a new system Just when everyone is trained and comfortable with your EMR system, along comes an upgrade. Keeping up with the demands of meaningful use and changing regulations has software vendors sending out upgrades with alarming frequency. This means that you may be spending far more time and … [Read more...] about What? Not another upgrade!
Job interviews: how to ask personal questions without committing discrimination
The job interview process is a breeding ground for discrimination complaints. One common mistake: asking job applicants inappropriate questions about their nationality, marital status, religion, disabilities and other characteristics that discrimination laws ban you from considering when making hiring decisions. Applicants on the receiving end of such questions are apt to … [Read more...] about Job interviews: how to ask personal questions without committing discrimination
7 reasons why physicians should join a professional organization
By Nick Hernandez bio There are plenty of healthcare professional organizations, but are the yearly dues worth it to join? As budgets get squeezed, many physicians and practice managers have been cutting back on the number of professional associations they belong to. Although there is often a lack of perceived benefit, membership in professional associations yields a … [Read more...] about 7 reasons why physicians should join a professional organization
The best ways to find and hire qualified office staff
Recruiting staff Do you struggle to find qualified office staff who are also a good fit for your practice? It can be very difficult to figure out which methods are best for attracting the qualified job candidates you seek. Trial and error can be time consuming, and all too often results in a costly hiring mistake. Here are a few suggestions. Look within There are several … [Read more...] about The best ways to find and hire qualified office staff
Asking for a raise
One of the most frequently asked career questions is, "What is the best way to ask for a raise?" Not surprising, a frequently asked management question is, "What are best practices when it comes to employees asking for a raise?" Answers to these two questions actually have a lot of overlap. Think about the times staff members approached you for a raise. When did they make a … [Read more...] about Asking for a raise
Use weekly meetings with doctors to keep office running smoothly
Meeting every week with the doctors makes a tremendous difference in how smoothly – and also how successfully – an office operates, says the manager of a pediatrics practice in Colorado. For her office, it's an 8 a.m. meeting every Monday, a good time, because it sets the tone for the week. It also keeps everybody on the same page. And it ensures that the doctors know all the … [Read more...] about Use weekly meetings with doctors to keep office running smoothly
10 Tips for Safely Navigating Maternity Leave of Absence
By Paul Edwards bio As employers and managers, all of us, at one point or another, will have an employee who is or becomes pregnant and needs to take a Maternity Leave of Absence (LOA). In fact, some of the most frequently asked questions we get here at CEDR HR Solutions revolve around what an employer is required by law to provide to their pregnant employees. Common … [Read more...] about 10 Tips for Safely Navigating Maternity Leave of Absence
Profit-boosting ideas welcome at staff meetings
Staff often have good recommendations, particularly for customer service. So to make sure they stay on the lookout for recommendations, practice manager Jackie Arzooyan of Canton Asthma & Allergy in Canton, MI, sets aside staff meeting time for them. The process is an easy one. When she draws up the agenda for a meeting, Arzooyan includes a question for everybody to think … [Read more...] about Profit-boosting ideas welcome at staff meetings
In California office, the training starts on day 1 and never ends
No manager can set expectations without giving staff the tools to achieve them, says a California administrator. And the main tool for it all is never ending training. At Santa Barbara Cardiovascular Medical Group, Patricia Board starts the training on the first day a staffer comes in. She gives the newcomer a check-off list of both job and office basics and spends several … [Read more...] about In California office, the training starts on day 1 and never ends