By Mike Rigert “It was the best of times, it was the worst of times … , ” wrote author Charles Dickens in his classic novel, “A Tale of Two Cities.” While it’s certainly not the worst of times for most healthcare practices (that honor likely went to 2020-2021), things could always be better, … [Read more...] about Track these 5 metrics for practice profitability
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Compliance quiz: Which employees can you discipline for smoking pot at work?
SITUATION Your practice is located in a state where recreational and medical marijuana use is legal. But still you're shocked to find three of your employees smoking pot at work. The employees recognize that they've been caught red-handed but each offers up a different explanation: Bud reveals that he's addicted to marijuana; Herb explains that he uses medical … [Read more...] about Compliance quiz: Which employees can you discipline for smoking pot at work?
7 ways to get the most out of a work conference
Does your 2024 calendar include conferences? Are there events you and your staff will attend for education, product knowledge, or networking? As a medical office manager, attending conferences and trade shows can be a valuable opportunity to learn about new trends and technologies in the healthcare industry. However, with all the hustle and bustle of travel, it can be difficult … [Read more...] about 7 ways to get the most out of a work conference
Dig deeper with these 4 types of interview questions
By Robert Half If you want to identify the best candidate for a job, you have to ask the right questions during the interview. And that takes preparation. You need to evaluate not only the job candidate’s skill sets and experience but also how the interviewee thinks. That requires you to ask the right types of interview questions, with both closed-ended … [Read more...] about Dig deeper with these 4 types of interview questions
2024 hiring and compensation trends
Evolving economic conditions have workers and employers reassessing compensation, career priorities and recruiting strategies. The 2024 Salary Guide from Robert Half outlines timely employment trends and starting salaries for hundreds of positions across multiple professions. Featured below are the key highlights to know heading into 2024. Cash is still … [Read more...] about 2024 hiring and compensation trends
Managers embrace AI, workers feel mixed depending on generation and profession
Survey shows Gen Z and millennials are most likely to use AI to their advantage at work Automating routine tasks and increasing efficiency are the biggest anticipated benefits The use of generative AI has workers feeling a mixture of emotions about their skills and career prospects, research from talent solutions and business consulting firm Robert Half shows. According … [Read more...] about Managers embrace AI, workers feel mixed depending on generation and profession
What’s it going to take for me to rise to this challenge?
By Lynne Curry Question: I’m an easygoing, accommodating supervisor. Not only does it take a lot to upset me, but I hate conflict. As a result, some employees take advantage. This can create messy situations as the employees with strong work ethic have to pick up the slack. Soon after I hired “Sam,” he scheduled a private meeting with me and let me know Bekah was … [Read more...] about What’s it going to take for me to rise to this challenge?
4 tips for safely searching social media when hiring
It is generally acceptable for employers to search social media as part of the hiring process, provided that they do so in a fair and nondiscriminatory manner. However, there are some considerations to keep in mind when using social media in the hiring process: Relevant information only: It is important to only consider information that is relevant to the job … [Read more...] about 4 tips for safely searching social media when hiring
Analyze your competitors as you plan for 2024
By Nick Hernandez As you sit down with your physician partners, practice manager, and perhaps consultant over the coming weeks contemplating direction for 2024, I thought it may be beneficial to offer a few pointers to help you along the way. For starters, you should pause to reflect upon new competitors in your catchment area, as well as current competitors and new … [Read more...] about Analyze your competitors as you plan for 2024
The 10 policies you need to stop employee PHI breaches
Safeguarding personal health information (PHI) data from hackers, identity thieves and other cyber threats isn't just a legal obligation but a business imperative. Yet, with so much on the line, breaches keep happening, even at large and sophisticated organizations that invest millions in data security. The Problem: Employees Many PHI breaches can be traced back to … [Read more...] about The 10 policies you need to stop employee PHI breaches