By Isaac Smith The medical billing process can be a time-consuming endeavor, but there are several ways you can improve your practice’s revenue flow. Here are five strategies for increasing your medical billing efficiency. 1 Ensure transparency in payments Whether you provide in-network or out-of-network services, patients are looking for more transparency from their … [Read more...] about 4 strategies for more effective medical billing
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Cultivate these 7 habits for success
As an office manager, you are responsible for the efficient operation of your workplace. Your role requires you to balance multiple tasks, manage diverse teams, and keep things organized. To become a highly effective office manager, you can take inspiration from Stephen Covey's timeless book, "The 7 Habits of Highly Effective People." Here are some tips based on Covey's … [Read more...] about Cultivate these 7 habits for success
Snappy comebacks WHEN you need them
By Lynne Curry The snappy comeback you wish you’d had when “Jim” sniped at you in the meeting, and you sat frozen and speechless. The silencing comment you wish you’d given “Brenda” when you walked past the break room and you heard her dissing you. Why don’t those comebacks arrive when you need them? Here’s why… When you experience a verbal attack or another threat, your … [Read more...] about Snappy comebacks WHEN you need them
What happened to weekends?
By Lynne Curry If you’ve lost your weekends to work projects begging to be finished and annoying pop-up employer emails, you’re not alone. According to ActivTrak’s survey of 134,260 employees who worked for 900 separate organizations, employees work an average of 6.6 hours, almost a full work day, each weekend. If this fits you, consider these questions: Has your job taken … [Read more...] about What happened to weekends?
Six strategies to boost patient satisfaction
Improving patient satisfaction in a medical office is essential for providing quality healthcare services. Patient satisfaction is a subjective term for how a happy patient is with the medical care experience. It is an important metric for evaluating the quality of healthcare services delivered to patients. In today's healthcare environment, patients are increasingly becoming … [Read more...] about Six strategies to boost patient satisfaction
6 tips to keep your hybrid team productive
As a medical office manager, you understand the importance of creating a productive work environment for your staff. With the rise of remote work in the last three years, it is more important than ever to create a hybrid work environment that balances the needs of both remote and on-site staff. Here are some tips to help you create a productive hybrid work environment for your … [Read more...] about 6 tips to keep your hybrid team productive
Schedule payments to boost collections
As a manager of a medical office, you know how important it is to manage the financial health of your practice. One of the biggest challenges you face is collecting payments from patients. However, with the right strategy, you can improve your collections and ensure your practice is getting paid in a timely manner. One effective strategy for improving collections is scheduling … [Read more...] about Schedule payments to boost collections
Text messaging can get your medical office in trouble with HIPAA
There are several pitfalls associated with using text messaging in a medical office when it comes to complying with the Health Insurance Portability and Accountability Act (HIPAA) regulations. Here are a few examples: Lack of Encryption: Standard SMS text messages are not encrypted, which means that messages containing sensitive patient information can be intercepted and read … [Read more...] about Text messaging can get your medical office in trouble with HIPAA
The nomadic remote employee: Employee dream, employer nightmare
By Lynne Curry Question: Several of our employees regularly travel out of state. Before the pandemic, they took vacations for several days or weeks. They and we understood they were on vacation. The situation was clear cut. Our current team includes three employees who want to travel and stay for weeks or even months, in places like Hawaii and Thailand or with relatives. … [Read more...] about The nomadic remote employee: Employee dream, employer nightmare
Is it time to take the office team out to lunch?
You might be considering a team lunch for your office staff to celebrate a milestone or to announce upcoming changes. Hosting a business lunch in a restaurant can be a fantastic way to create a professional and enjoyable setting for discussing business matters. Here are some steps to consider when planning a team lunch in a restaurant: Choose the right restaurant: Select a … [Read more...] about Is it time to take the office team out to lunch?