Small businesses, including medical practices, often try to get by without formal job descriptions. The thinking is the manager knows what each position requires, and she or he can share this information with job candidates and new hires. Another argument is that because job tasks tend to change, job descriptions quickly become outdated. Neither of these arguments takes … [Read more...] about Why your medical practice needs job descriptions
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HR question: Political gear at work
By Lynne Curry Question: Our problems started in September. Four guys in the warehouse started wearing Camo “Make American Great Again” hats. Two weeks later, they installed in a handmade sign inside the warehouse door that said, “This is Trump Country.” It didn’t bother anyone, or so we thought. But apparently it did. Ten days later, two women in the accounting office … [Read more...] about HR question: Political gear at work
How to add an insurance specialist to your team
Having a skilled insurance specialist on your team is essential for maintaining smooth financial operations and ensuring patient satisfaction. This role serves as a vital link between your practice, insurance companies, and patients. From verifying patient coverage to submitting claims and resolving billing disputes, an insurance specialist helps reduce financial stress for … [Read more...] about How to add an insurance specialist to your team
How to tackle staff shortages and turnover
Managing staffing shortages and turnover is one of the most pressing challenges in healthcare today. As a medical office manager, you know firsthand how critical it is to maintain a full, skilled staff to ensure your practice runs smoothly. However, the healthcare industry is facing a widespread shortage of qualified professionals, which makes hiring and retaining the right … [Read more...] about How to tackle staff shortages and turnover
15 questions to ask physicians as a new medical office manager
Stepping into your new role as a medical office manager is exciting, but it also comes with a lot of responsibility. One of the most important aspects of your job is building strong relationships with the physicians in the practice. Getting on the same page with the doctors will help you manage the office more effectively and create a smoother, more efficient work environment. … [Read more...] about 15 questions to ask physicians as a new medical office manager
7 jobs to start in October for year-end
October is the perfect time to get a head start on the end-of-year rush. By handling key tasks now, you can ensure a smooth transition into the holiday season and avoid last-minute chaos. Here are the essential jobs you should focus on in October to set your office up for success as the year wraps up. 1. Year-End Financial Review October is an ideal time to start reviewing … [Read more...] about 7 jobs to start in October for year-end
Check this! Your essential staff management checklist
Managing staff effectively is one of the key responsibilities of a medical office manager. Ensuring that your team is organized, well-trained, and supported can significantly improve both patient care and office efficiency. Below is a checklist to help guide you through essential tasks in staff management. Conduct Regular Staff Meetings Schedule consistent meetings … [Read more...] about Check this! Your essential staff management checklist
How to keep things cool as election nears
Navigating political discussions in the workplace can be challenging, especially during contentious times like a U.S. presidential election. As a manager, fostering an environment of respect and civility is essential to maintaining a positive workplace culture. Here are several strategies to help your staffers with differing political positions remain civil to one … [Read more...] about How to keep things cool as election nears
Engaging patients in Breast Cancer Awareness Month
Breast Cancer Awareness Month in October presents a unique opportunity to engage your patients in meaningful ways. Not only can you raise awareness about the importance of early detection, but you can also encourage patients to prioritize their health by promoting screenings and providing educational resources. Here are some actionable ways to get your patients involved and … [Read more...] about Engaging patients in Breast Cancer Awareness Month
Recovering from hurricanes, floods and other weather disasters
As back-to-back hurricane disasters have affected a large swath of the Southeast, many medical practices are struggling to recover and resume operations. Recovering from a disaster caused by extreme weather events can be particularly challenging for medical offices, as it directly impacts patient care and staff safety. Consider these guidelines for preparing for and recovering … [Read more...] about Recovering from hurricanes, floods and other weather disasters