Is your office doing all it can to protect your patients' sensitive medical data? Here's a nine-point checklist to protect the security and privacy of your patients. Use strong, unique passwords for all accounts and change them regularly. Enable two-factor authentication (2FA) for added security. Keep all software and systems up to date with the latest security … [Read more...] about 9-point checklist for medical office cybersecurity
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5 learning paths to advance your medical office management career
Are you looking to advance your career in healthcare management? Maybe more education is the answer. Here are five educational avenues to consider: 1 Bachelor's degree in healthcare administration Pursuing a bachelor's degree in healthcare administration provides a strong foundation in healthcare management principles, policies, and regulations. 2 Master's degree in … [Read more...] about 5 learning paths to advance your medical office management career
Attract new patients and keep old ones with a marketing strategy
In the ever-evolving healthcare landscape, attracting and retaining patients is vital for the success of your medical office. As a medical office manager, it's your responsibility to lead your team in developing an effective marketing plan for the coming year and continually evaluate and adjust your current strategies. Develop a Marketing Plan for the Next Year A … [Read more...] about Attract new patients and keep old ones with a marketing strategy
Flex-retirement: A win-win strategy for staff retention
Staff retention is not only a cost-effective strategy, but it also helps maintain institutional knowledge and ensures a smoother transition when team members retire. One innovative approach that can facilitate this transition and keep experienced staff on board is “flex-retirement.” What Is Flex-Retirement? Flex-retirement, also known as flexible retirement, is a workplace … [Read more...] about Flex-retirement: A win-win strategy for staff retention
5 quick ways to make your waiting room more welcoming
A full office makeover may not be possible, but every medical practice can make improvements to its patient waiting room. 1 Keep it clean All places of business should be clean, but arguably none more than a medical practice waiting room as it speaks to the quality of care. Take a look around. Are the windows and doors clean? Is there dust on the tables? Does the … [Read more...] about 5 quick ways to make your waiting room more welcoming
Empathy an important workplace leadership quality
Empathy is the ability to understand and share the feelings, thoughts, and perspectives of others. It involves not only recognizing and acknowledging the emotions of others but also demonstrating care and concern for their well-being. In the context of a workplace leader, empathy is essential for several reasons: Building Trust: Empathetic leaders are more likely to earn … [Read more...] about Empathy an important workplace leadership quality
Physicians behaving badly: what to do when it affects patients
Poor physician behavior. It can run the gamut from rudeness to actions that invite malpractice claims. When does it cross the line from unpleasant to necessitating action from the practice? The answer is when it impacts the patient or has potential legal significance. And sometimes it does both. Patient losses, court losses The first concern is the patients. Whenever a … [Read more...] about Physicians behaving badly: what to do when it affects patients
Keep those payables paid with efficient procedures
Managing your medical office's financial obligations effectively not only ensures the smooth operation of your practice but also upholds its financial integrity. Here are the steps to establish efficient accounts payable procedures that help maintain financial stability, ensure compliance, and build strong vendor relationships. 1. Develop a Clear Accounts Payable Policy: … [Read more...] about Keep those payables paid with efficient procedures
When the news is bad: Supporting a patient through a distressing medical diagnosis
Handling a patient in distress over a medical diagnosis is one of the most delicate and emotionally challenging aspects of healthcare management. It's important to be prepared to navigate these distressing situations with empathy and professionalism. Scenario: Imagine a patient who has just received a life-altering medical diagnosis, such as cancer, during a routine … [Read more...] about When the news is bad: Supporting a patient through a distressing medical diagnosis
How to negotiate with employment agencies
Negotiating with employment agencies can feel daunting, but it's a crucial management skill. Whether you're looking to fill a temporary position or hire permanent staff, the way you handle negotiations can impact the quality of candidates you get and the costs involved. Here’s how to approach these discussions with confidence and achieve the best results for your practice. 1. … [Read more...] about How to negotiate with employment agencies