By Lynne Curry Question: An email with the subject line “good news” arrived in my inbox from my supervisor this morning. The good news I hoped for flashed across my mind as I imagined him saying he was moving to another state, and I’d be getting a new supervisor. He didn’t like me, and I didn’t like him. Instead, he told me I was being offered a promotion. He didn’t look … [Read more...] about Should I take a ‘dry’ promotion (without a raise)?
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Make a good impression with your email closing
How you end a business email can leave a lasting impression on the recipient. The right closing can make your email feel more professional and polished, while a poor closing can detract from the message you're trying to convey. In this article, we'll explore some tips and best practices for concluding your business emails in a way that leaves a positive impression on your … [Read more...] about Make a good impression with your email closing
And you are … ? How to prepare your elevator speech
Do you have an elevator speech prepared? An elevator speech, also known as an elevator pitch, is a concise and well-prepared verbal summary or introduction that you can deliver in the time it takes to ride an elevator, typically around 30 seconds to 2 minutes. The goal of an elevator speech is to effectively communicate who you are, what you do, and what you or your … [Read more...] about And you are … ? How to prepare your elevator speech
Second job or side hustle: How to work with moonlighting employees
Dealing with moonlighting employees can be a delicate situation for an office manager. Moonlighting refers to employees holding a second job or pursuing other sources of income outside of their primary employment. While moonlighting itself might not be inherently negative, it can potentially impact an employee's performance and commitment to their primary job. Here's how an … [Read more...] about Second job or side hustle: How to work with moonlighting employees
How to make your medical office a little greener
In today's world, environmental sustainability is not just a buzzword; it's a responsibility that every industry must shoulder, including healthcare. Medical offices play a vital role in the well-being of patients, but they also have a significant impact on the environment. As a medical office manager, you have the power to lead the charge in reducing your office's … [Read more...] about How to make your medical office a little greener
Team building that goes beyond rah-rah to real
By Lynne Curry Question: We have lousy morale at our office. Our senior leaders like to say the problem started during the pandemic, but that’s just a lie they tell themselves. The problem started long before that, when they got so focused on the money they were making and the bonuses they were getting, they forgot employees mattered. Their bubble burst when the pandemic … [Read more...] about Team building that goes beyond rah-rah to real
Before, during and after a flood: Is your medical office prepared?
Flood preparedness is an ongoing process. Regularly review and update your flood preparedness plan to ensure it remains effective and aligned with any changes in your medical office's operations and environment. Pre-Flood Preparedness: Risk Assessment: Identify flood-prone areas near the medical office and assess the likelihood of flooding. Emergency Contacts: Maintain … [Read more...] about Before, during and after a flood: Is your medical office prepared?
Practice the art of active listening
Whether you dealing with a patient at the front desk, a staffer with a problem or a physician partner with instructions for you, you need to practice active listening. The skill of active listening has the power to transform relationships, enhance team collaboration, and drive organizational success. As a manager, honing your active listening skills can lead to a more engaged … [Read more...] about Practice the art of active listening
How to help your staff in times of economic uncertainty
In times of economic uncertainty, employees may experience increased stress, anxiety, and insecurity about their financial well-being. As an office manager, it is crucial to proactively address these concerns and provide support to your team. By fostering a positive and caring work environment, you can help your employees navigate these challenging times with confidence and … [Read more...] about How to help your staff in times of economic uncertainty
Employee safety briefing: Summer high temperatures
Dear Team, As the summer heat intensifies, we want to ensure your well-being and safety both in the office and during your daily activities. High temperatures can pose health risks and affect your performance, so it's important to take necessary precautions. This safety briefing will provide you with valuable guidelines for staying safe during summer high temperatures. Safety … [Read more...] about Employee safety briefing: Summer high temperatures