By Dr. Steve M. Cohen bio Although workforce disasters usually make the headlines, there are a number of "basic" human resource tasks that should not be discounted. One is the job candidate interview. Theoretically, interviews should not be a problem. They're a common occurrence, with no possible traps, right? After all, the candidate just wants the job and you are … [Read more...] about Your interview notes could get you in trouble
Hiring
Why your medical practice needs job descriptions
Small businesses, including medical practices, often try to get by without formal job descriptions. The thinking is the manager knows what each position requires, and she or he can share this information with job candidates and new hires. Another argument is that because job tasks tend to change, job descriptions quickly become outdated. Neither of these arguments takes … [Read more...] about Why your medical practice needs job descriptions
How to tackle staff shortages and turnover
Managing staffing shortages and turnover is one of the most pressing challenges in healthcare today. As a medical office manager, you know firsthand how critical it is to maintain a full, skilled staff to ensure your practice runs smoothly. However, the healthcare industry is facing a widespread shortage of qualified professionals, which makes hiring and retaining the right … [Read more...] about How to tackle staff shortages and turnover
How to set up your successor for success as you retire
As you approach retirement, you've probably been reflecting on your journey as a medical office manager—the challenges you've overcome, the systems you've refined, and the relationships you've built. Leaving all of that behind can be bittersweet, but one of the most important things you can do before you retire is to ensure a smooth transition for your successor. Setting them … [Read more...] about How to set up your successor for success as you retire
9 tips for virtual onboarding of new remote employees
When onboarding virtual and remote employees for your medical office, setting the stage for success starts with thoughtful planning and clear communication. Bringing someone new into a remote environment requires a different approach, but with the right strategies, you can ensure your new team members feel welcomed, supported, and prepared. First, designate someone to guide … [Read more...] about 9 tips for virtual onboarding of new remote employees
How to negotiate with employment agencies
Negotiating with employment agencies can feel daunting, but it's a crucial management skill. Whether you're looking to fill a temporary position or hire permanent staff, the way you handle negotiations can impact the quality of candidates you get and the costs involved. Here’s how to approach these discussions with confidence and achieve the best results for your practice. 1. … [Read more...] about How to negotiate with employment agencies
When you wear your HR hat
One critical area of your responsibilities is human resources (HR). Effectively managing HR tasks is essential for creating a productive, compliant, and positive work environment. Here’s a breakdown of key HR responsibilities you’ll need to handle: 1. Recruitment and Hiring Finding the right people to join your team is fundamental to your office’s success. Your HR duties … [Read more...] about When you wear your HR hat
How to hire great front desk staff
The front desk staff are often the first point of contact for patients, setting the tone for their visit. Hiring great front desk personnel is essential for ensuring a smooth, welcoming, and efficient practice. Here’s how to find and hire outstanding front desk staff who will enhance your medical office. The Importance of Front Desk Staff Front desk staff are the face of your … [Read more...] about How to hire great front desk staff
New research: Tech skills gap is bad amid rapid change
Rapid change, evolving business priorities and the rise of artificial intelligence (AI) have created a significant challenge for today's tech leaders: critical skills gaps on their teams. This is according to a new report, Building Future-Forward Tech Teams, from talent solutions and business consulting firm Robert Half. More than half of technology leaders surveyed (52 per … [Read more...] about New research: Tech skills gap is bad amid rapid change
Tips for hiring summer temps
As the summer season approaches, medical offices often face unique staffing challenges. Regular staff may take extended vacations, and patient volume can fluctuate. Hiring temporary staff can be a strategic solution to maintain smooth operations and ensure continued patient care. Here are some tips to help you effectively hire and integrate temporary staff into your medical … [Read more...] about Tips for hiring summer temps