Interviewing job candidates is perhaps the most serious responsibility of management. A bad hire is a full-time disaster, because the doctors, the staff, and the manager spend more time with that person than they do with their own families. Interviewing is an artificial situation and managers get tricked by it. Everybody can have a pat answer to the standard questions of "what … [Read more...] about 10 interview questions that reveal the true personality of every job applicant
Hiring
An HR ghost story
By Lynne Curry bio My client asked me to find him the one "right" applicant for a critical management position in his company. Out of more than 50 resumes, I chose my favorite. "Jacob" did a great job on his phone interview, so I called him in for an interview. Ten minutes before the interview, he called saying an uninsured motorist had rear-ended him and the police … [Read more...] about An HR ghost story
How to handle the 4 most common types of “disconnected” staffers
Why don't those staffers perform the way the manager wants them to perform? To a great extent it's because there's no connection between the staffer and the job. For an employee to do well, there have to be three connectors. They are: fit (or intellectual connection) passion (or emotional connection); and ownership (a sense of having enough importance to think and act like an … [Read more...] about How to handle the 4 most common types of “disconnected” staffers
Build your hiring muscles through advanced hiring techniques
Hiring is a critical task for every medical office manager, yet sometimes it may seem hard or nearly impossible to find, screen and hire great employees. That needn't be the case, according to Paul Edwards, CEO and co-founder of CEDR HR Solutions of Tucson, AZ. He says the average cost of employee turnover runs between 50 percent and 200 percent of an employee's annual … [Read more...] about Build your hiring muscles through advanced hiring techniques
Genetic testing emerges as new trendy workplace benefit
Companies competing for talent in a tight job market often look to their benefit packages to see what they can add to help their recruiting and retention efforts. Some West Coast technology companies have even begun offering novel health-related benefits, like overnight breast-milk shipping and elective egg freezing. Increasingly, genetic testing is being offered as an … [Read more...] about Genetic testing emerges as new trendy workplace benefit
Can you turn Gen Yers into solid workers? And are you ready for Gen Z?
By Lynne Curry bio Your youngest employees grew up fast. September 11 happened in 2001, when the oldest of them was six. They've known severe economic recession, the War on Terror and global warming. Is it any wonder they don't believe in the American Dream? They're fifteen to twenty-one, and entering the workforce. If you've hired Gen Z employees, or if your … [Read more...] about Can you turn Gen Yers into solid workers? And are you ready for Gen Z?
Avoid costly errors in physician recruitment
What happened? That new doctor had good credentials and the office made a good offer. Why didn't the hire work out? The most common cause of physician recruitment failure is lack of planning. A successful hire requires that the doctors map out what they need and that the newcomer knows what to expect. The work and the personality Start the process at the beginning. Identify what … [Read more...] about Avoid costly errors in physician recruitment
Setting up new employees for long-term success
By Piyush Patel bio So you've finally found the perfect candidate to fill that role. You've spent endless hours reviewing resumes, conducting interviews, and now you've found a great person who is ready to join your team. Now you need a plan on how to get them set up, trained, and assimilated into the company—a process known as onboarding. While holding a basic … [Read more...] about Setting up new employees for long-term success
Do you have any of these 12 missing links in your candidate experience?
Any business process is only as strong as the weakest link—and your candidate experience is no different. A CareerBuilder study of more than 4,500 workers and 1,500 hiring managers outlines the complex perceptions, attitudes, and behaviors of both candidates and hiring managers to better help employers identify and address where they fall short in their current process, which … [Read more...] about Do you have any of these 12 missing links in your candidate experience?
What’s the ‘employee experience’ like at your medical practice?
Professionals have been talking about the customer experience, the patient experience, and the candidate experience for years, so it was bound to happen. Another term is now being batted around in human resource and management circles: the employee experience. Before you dismiss it as another buzz term or, worse, a fad, consider the implications of ignoring this crucial … [Read more...] about What’s the ‘employee experience’ like at your medical practice?