By Lynne Curry bio Question: We have a messy situation we need to investigate involving 12 and possibly more employees at remote locations. Nine months ago, we laid off our human resources officer. The accounting manager and I inherited many of her duties. Both of us have investigated minor issues in each of our departments, and our former human resources officer left a good … [Read more...] about How to conduct a virtual investigation
Managing staff
8 ways to cut the chaos on Zoom
By Lynne Curry bio Question: Our department’s weekly Zoom meetings are a train wreck. One coworker’s kids pop their heads in front of the screen and wave “hello.” Another guy’s kids are on the other side of the table from where he sits, and they interrupt him when he’s talking to argue with him. I’m obligated to attend these meetings. Any advice would be … [Read more...] about 8 ways to cut the chaos on Zoom
Why the NLRB hates your no gossiping policy
By Paul Edwards bio I keep running into this problem as we evaluate pre-existing employee handbooks across the country. The issue is that, as an employer, you want to address employees standing around and gossiping. Or standing around and not being productive, or standing around and distracting those who are being productive. In fact, you don’t want employees standing, or … [Read more...] about Why the NLRB hates your no gossiping policy
How you can help employees suffering burnout
By Indira Totaram bio It’s the feeling of being drained but unable to recharge, the frustration of a tiring routine, the everyday distress in response to the current state of the world—employee burnout is now more widespread than ever. As the pandemic endures and its effects trickle down, many are struggling to keep up with workplace demands, longer hours, and remote work … [Read more...] about How you can help employees suffering burnout
Exit interviews: You might be surprised by what you learn
By Lynne Curry bio “Good riddance” the supervisor mutters the day his employee leaves. As the practice manager, however, you have doubts. “Kate” is the third employee who’s resigned from your practice in the last eighteen months. All three worked for “Jim.” If you want to learn the truth, you need to talk to these employees who’ve chosen to leave – before they carry away the … [Read more...] about Exit interviews: You might be surprised by what you learn
Model Social Distancing Policy
As the pandemic drags on, medical offices and other essential businesses that remain open must be scrupulous to ensure employees maintain social distancing both at and away from the workplace. Here’s a Model Policy you can adapt to accomplish that objective in accordance with your specific circumstances and the terms of the latest public health guidelines in effect in your … [Read more...] about Model Social Distancing Policy
How to prevent the spread of nurse burnout in your healthcare organization
When COVID-19 hit, healthcare teams were called upon to save the world. And they did. But what healthcare leaders didn’t realize was that the battle has just begun for healthcare heroes suffering a severe mental and emotional toll. As COVID-19 cases rise and fall and rise again, so do physician and nurse burnout. “Executive leaders are cutting back on their resources to … [Read more...] about How to prevent the spread of nurse burnout in your healthcare organization
Post-pandemic period a chance to try flexible staffing strategies
By Lynne Curry bio Question: COVID-19 hit our northern U.S. practice hard. We cut employees, then salaries, and then we cut again. Our revenue is down 70%. Some administrative staffers left our state when their spouses’ high-paying jobs evaporated. Others in billing took off when COVID-19 combined with our cold, dark winter proved too much. Because these employees had … [Read more...] about Post-pandemic period a chance to try flexible staffing strategies
New rules for wellness programs & marijuana legal in more places
By Mike O'Brien bio Employment law continues to change rapidly with a change in federal government administration and the continuing pandemic. As manager of a medical office, it’s just one more thing to keep up with. Here are a few recent developments. New rules coming for employer wellness programs On Jan. 7, 2021, the EEOC issued proposed rules related to what incentives … [Read more...] about New rules for wellness programs & marijuana legal in more places
Try skip-level meetings to get straight answers
By Lynne Curry bio Question: The three of us run a mid-sized practice. Despite the pandemic, we’re doing well. We’re hiring, in part because we're growing, and in part because we’ve had resignations. We don’t understand why so many employees have resigned since mid-October. We have a bright future, but sense we have a problem. As we don’t know what it is, we can’t fix … [Read more...] about Try skip-level meetings to get straight answers