Medical Office Manager

Managing staff

Don’t cast out a truth teller

By Lynne Curry bio “Morgan” was the one person who took issue with the CEO’s presentation of his new initiative. Before she voiced her concerns, the 12 other managers around the conference table had nodded appreciatively when the CEO made each of his points. Several other managers secretly shared Morgan’s doubts, but no one came to her aid when the CEO looked irritated. Six … [Read more...] about Don’t cast out a truth teller

Six steps to prepare for an active shooter event in the workplace

Active shooter events are devastating and unpredictable, says Melissa Gonzalez Boyce, a legal editor for XpertHR. She also points out that, unfortunately, the frequency of these incidents has increased, and often occur in a place of business. "Due to recent events, I believe more organizations are seeing the need for policies to prepare their employees for such an … [Read more...] about Six steps to prepare for an active shooter event in the workplace

3-point retention strategy

By Julie Ellison  bio Great medical offices are built with great people. In today's competitive employment market, it's hard enough to recruit those great people, but the real challenge is getting them to stay. Traditional retention strategies haven't worked so it's time to take a fresh look at how to keep the best people you have. Benefits vs. retention We often … [Read more...] about 3-point retention strategy

How to manage maternity or leaves of absence

Employee leaves of absence for maternity or medical reasons can be tricky to navigate and can place heavy staffing and workload burdens on small and mid-sized practices, says Chris Lessard, an HR advisor with CEDR HR Solutions. Lessard, a California-based attorney, says practices can face potential discrimination claims for violating leave-of-absence laws, along with … [Read more...] about How to manage maternity or leaves of absence

Getting that new patient info into EHR before appointment

Here are some reader tips for getting new patient information into the electronic health records prior to an appointment. They come from Tina Wheeler, Practice Manager for General and Laparoscopic Surgical Associates in Maryville, Il. This busy multi-physician general surgery office has four physicians and one nurse practitioner, with patients scheduled among these five … [Read more...] about Getting that new patient info into EHR before appointment

The plain and practical side of medical office managing

Equally as important as regulations, revenue, coding, and Medicare are the day-to-day issues of running the office and managing people. Here are solutions to many of the ongoing and aggravating issues managers face every day. They don't come from management school. They are the wisdom of consultants and of managers in medical offices. And they are all simple, workable … [Read more...] about The plain and practical side of medical office managing

Immigration, salary threshold, LGBTQ discrimination, emojis and more

By Mike O'Brien  bio Immigration alert—more Social Security "no-match" letters to issue this fall: The Social Security Administration (SSA) just announced its plan to mail a second set of "no-match letters" to employers this fall. These notices request employers to reconcile wage reports and credit employees' earnings to their Social Security records, stating there is … [Read more...] about Immigration, salary threshold, LGBTQ discrimination, emojis and more

Why you need an office policy on collecting fees

Most medical practices take time once a year to create new office goals or a business plan and, hopefully, to upgrade their policy manuals. And consideration of collecting on co-pays and deductibles needs to be an integral part of that business plan, according to Michael Glass, a medical consultant with Transworld Systems Inc. (TSI). Why bother with an office policy? The … [Read more...] about Why you need an office policy on collecting fees

Massachusetts practice busted for taking free POCT cups from Millennium

Case: A northern Massachusetts medical practice and Detroit pain clinic became the latest downstream providers to pay the Office of the Inspector General (OIG) a five-figure fine to settle kickback claims in the form of accepting free point of care test cups from now defunct Millennium Laboratories. The settlement amounts: $87,650 and $44,900, respectively, are consistent with … [Read more...] about Massachusetts practice busted for taking free POCT cups from Millennium