The job of managing a medical office can be unpredictable, because there's not the luxury of answering to just one boss. Instead, there are as many bosses as there are doctors, and the doctors don't always get along with one another. For that reason, survival rests on neutrality, says management consultant Donna R. Gary of Legal Administrative Services in Sacramento. The … [Read more...] about Keep your job by learning ways to stay neutral
Managing staff
5 things leaders can learn from stand-up comedians
By Andrew Tarvin bio As you can imagine, stand-up comedy can make you a better presenter. After all, it's one of the hardest forms of public speaking you'll ever do (aside from effectively teaching second graders), which means if you can do okay in stand-up, all other types of business presentations will seem easier. But stand-up comedy can also make you a better … [Read more...] about 5 things leaders can learn from stand-up comedians
How employers can help break the stigma of mental health in the workplace?
May is Mental Health Awareness Month! With approximately 1 in 5 adults in the U.S. experiencing mental illness, according to the National Institute of Mental Health, it is imperative that today's employers focus on breaking the stigma around mental health in the workplace. Why is it important to employers? By addressing this taboo topic, employees can educate themselves and … [Read more...] about How employers can help break the stigma of mental health in the workplace?
3 bonus formulas that boost staff productivity
What bonuses should the office give, and how can it design the bonuses to increase productivity? As to the amount to give, a few consultants recommend setting aside as much as 17 percent to 21 percent of the monthly profits for staff bonuses. Most, however, recommend less. Whatever amount the office opts to allow, here are some ways to mete it out. Formula 1 The traditional … [Read more...] about 3 bonus formulas that boost staff productivity
Short newsletter keeps multiple sites and doctors up to date
Because health care is synonymous with change, and because notice of every change doesn't always get through to every person who needs to know about it, a Minnesota practice has set up a brief in-house newsletter. The pediatrics practice has six sites, and the newsletter is written for the site managers as well as for the providers. The little publication is a good way to get … [Read more...] about Short newsletter keeps multiple sites and doctors up to date
7 best practices for optimizing your collections
By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor bio Collections isn't the most glamorous part of running a practice. Perhaps the only thing worse than making collections calls is receiving them! Unfortunately, collections is necessary and if done correctly, it will allow you to collect on accounts that have sat stagnant for months, sometimes years. In … [Read more...] about 7 best practices for optimizing your collections
Why you might want to give your employees the summer benefits they want
What do your employees want this summer? In a recent survey from staffing firm Accountemps, employees said the best summer perks their companies could provide to them are flexible schedules (52 percent) and early departure on Fridays (27 percent). But which perks are employers actually offering? Fifty-four percent of senior managers said flexible schedules, and only about one … [Read more...] about Why you might want to give your employees the summer benefits they want
Should your medical office have a moonlighting policy?
Ideally, you want medical office staff members to work only for the practice. This ensures that the job—the job they are doing for you—is their primary focus. Unfortunately, this expectation might not be realistic. Following the moon There are a number of reasons employees moonlight. The most common reason is money. Working a second job may be a necessity, especially for … [Read more...] about Should your medical office have a moonlighting policy?
Do you make this costly interviewing mistake?
Don't focus a job interview on whether the candidate can do the job. The purpose of an interview is not to evaluate hard skills or job experience or training. Anybody who makes it to the interview already meets the requirements. Look instead for the behaviors of the person. The interview is the time to find out the motivators, the personality, and the soft skills of self … [Read more...] about Do you make this costly interviewing mistake?
Are online coding discussions putting your practice at risk?
By Cheryl Toth, MBA bio Here's an email we recently saw while monitoring a specialty coding listserv: From: Smith, Debra (debra.smith@famousacademicinstitution.edu) Sent: Monday, June 04, 2018 2:08 PM Subject: Acromioplasty and hardware removal with total shoulder arthroplasty Hello All, We have a surgeon that says I am not an aggressive coder because I communicate to him … [Read more...] about Are online coding discussions putting your practice at risk?