Training is an ongoing process for your medical office staff, and your training content needs regular updates and improvements. Here are some tips to keep materials up to date and relevant: You have to make someone responsible for keeping content current. Use titles and not names in your documentation, so you don’t have to update when people leave your firm. Find a … [Read more...] about 14 tips for improving your training content
Managing staff
4 immediate steps to take when an office romance blossoms
To meet that one special guy or gal. . . it's the stuff dreams are made of. But when that love connection takes place within a workplace, it can be an employer's worst nightmare. Couples who live happily ever after are manageable. But when a workplace romance ends in breakup, it usually creates big problems at work. This has not changed in the era of remote work. Surveys have … [Read more...] about 4 immediate steps to take when an office romance blossoms
How to outsmart manipulators in the workplace
By Lynne Curry If you’re locked in a work relationship with a manipulative boss or coworkers who learn you’re an easy mark, they’ll manipulate you until you recognize their games and find ways to outsmart them. Here’s what you need to understand and do to stop manipulators in their tracks. Start by understanding who and what manipulators are. Next, realize how you’re … [Read more...] about How to outsmart manipulators in the workplace
4 proven ways to increase handwashing
Everyone knows handwashing reduces the transmission of illness. Why then is it so difficult to get staff to comply? Experts recommend four strategies to promote handwashing. 1. Make handwashing part of your practice's culture. 2. Make handwashing part of employee performance evaluation. 3. Make handwashing convenient. 4. Make handwashing pleasant. The importance of … [Read more...] about 4 proven ways to increase handwashing
What, if anything, does OSHA require you to do to protect telecommuters?
While telecommuting is nothing new, the imperative for using it has never been greater. In addition to all the cost-saving, work-life balance, recruiting and hiring advantages, letting employees work from home during a pandemic has become a vital infection control measure. But it also poses significant compliance challenges, particularly in the realm of OSHA. After all, how are … [Read more...] about What, if anything, does OSHA require you to do to protect telecommuters?
What you write can come back and bite
By Lynne Curry Your recorded words—they’re direct evidence. Direct evidence is evidence that proves the existence of a fact. Direct evidence includes someone else’s direct observations as in “I saw…,” “I heard….” Here’s a case where a staffing firm torpedoed itself and their client. The firm’s recruiter emailed 66,000 recipients. They emailed 66,000 individuals seeking … [Read more...] about What you write can come back and bite
To avoid a messy workplace theft investigation, can we just fire our prime suspect?
By Lynne Curry Question: Several years ago, when one of our employees was stealing from other employees’ purses and lockers, we called the police. The process — calling the police, alerting our insurance carrier and interviewing multiple employees to show fairness so we wouldn’t get sued for wrongful termination when we fired the one employee — tore apart our … [Read more...] about To avoid a messy workplace theft investigation, can we just fire our prime suspect?
Touchy situation: Our CEO has memory issues
By Lynne Curry Question: Our company’s owner and his wife have semi-retired and leave for their vacation home every October. They hired a general manager in September after a long search for the right candidate. Our owner was so excited to find this candidate, given his industry experience and track record, that he paid the man and his family’s expenses to move to our … [Read more...] about Touchy situation: Our CEO has memory issues
Five essentials to support employee mental health and well-being
Events of the last four years have changed the nature of work for many and the relationship that some workers have with their jobs. The Surgeon General’s Framework for Mental Health & Well-Being in the Workplace outlines the foundational role that workplaces should play in promoting the health and well-being of workers and communities. With more than 160 million … [Read more...] about Five essentials to support employee mental health and well-being
What does FMLA require of a medical office employer?
The Family and Medical Leave Act (FMLA) is one of the employment laws that protect your staff. It is a federal law that requires certain employers to provide their employees with up to 12 weeks of unpaid, job-protected leave per year for certain qualified medical and family reasons. For a medical office employer, the FMLA requires that they provide eligible employees with … [Read more...] about What does FMLA require of a medical office employer?