Managers still spend a great deal of time communicating face to face, despite the proliferation of technology. However, because of technology, verbal communication skills sometimes take a backseat to written communication skills. Nevertheless, how you say something can be as important as what you say. With this in mind, here are communication dos and don'ts. Do Make sure … [Read more...] about Communication dos and don’ts
Managing staff
Why do some get away with sexual harassment?
By Lynne Curry bio Harvey Weinstein. Bill Cosby. Roger Ailes. Bill O'Reilly. Uber executives. And maybe someone you know. How can these men not "get it?" How do they get away with sexually harassing those who work for them? And if you're a practice administrator or HR officer, how do you protect your company, and your and your company's reputation? First, these … [Read more...] about Why do some get away with sexual harassment?
Manage your medical office’s holiday party liability risks
You may be hosting a big holiday party for your employees this December. And, like many medical offices do, you may be serving liquor at that party. That's fine. Just make sure you understand what you're getting yourself into. Relax. We're not going to lecture you on the dangers of drinking and driving. No sense preaching to the choir. But what we can do to help you out is … [Read more...] about Manage your medical office’s holiday party liability risks
Overlooked opportunities within the revenue cycle: The three Ps
By Trent Iden bio If your organization is like most across the healthcare system, stagnant or reduced reimbursement is mangling your margins. When revenue is restricted, it becomes ever more important for physician practices to keep their revenue cycle spinning by collecting the fees due to the organization, and in a cost-effective way. Revenue cycle performance is a … [Read more...] about Overlooked opportunities within the revenue cycle: The three Ps
4 common mistakes that lead to high accounts receivables
By Ricki Ransom bio Now more than ever, physicians need to closely monitor the impact health insurance plans have on their revenue cycle management. The hard truth is, high AR is an indicator that RCM performance improvements should be made in your practice immediately. So what are the red flags you should look out for to lower your practice's AR? According to … [Read more...] about 4 common mistakes that lead to high accounts receivables
Just how truthful is that applicant’s resume? Here’s how to find out
There's always tough competition for a good job. And sometimes, to beat out the competition, people do more than brush up their resumes. Some fabricate the facts to get in a better position for winning a job. But there's a way to sort out the facts from the fiction, says Michelle Taylor, PhD, of Taylor Consulting in Huntington Beach, CA, a company that provides psychological … [Read more...] about Just how truthful is that applicant’s resume? Here’s how to find out
Concierge Medicine vs. Direct Primary Care
By Nick Hernandez bio The shortage of physicians was already an issue in the United States ... and then came the Affordable Care Act, which exacerbated the problem immensely. In fact, the Association of American Medical Colleges now estimates that there will be a shortage of 91,500 doctors by 2020. This added demand for healthcare means physicians will simply have … [Read more...] about Concierge Medicine vs. Direct Primary Care
Three ways to handle staff complaints
This Reader Tips idea is a triple one. It comes from a consultant and also from a manager, and it is three approaches to solving a single problem – dealing with one staffer's complaint about another. The consultant is Cindy Fondren-Muise, a practice management consultant in Peyton, CO, who has also served as practice administrator of a pain management clinic. And the … [Read more...] about Three ways to handle staff complaints
Tattoos and piercings: what’s your policy?
If ink and body jewelry seem more prevalent than they once were, it's not your imagination. Tattoos and piercings have become commonplace, especially among people of a certain age. Consider these numbers from Statistics Brain, a website that aggregates research data. Taking into account all age groups, 23 percent of American women and 19 percent of American men have one or … [Read more...] about Tattoos and piercings: what’s your policy?
Employment Law Update: The Weinstein Edition
By Mike O'Brien bio Harvey Weinstein all over our news feeds Your news feed, like mine, has exploded with references to someone named Harvey Weinstein for the past few weeks. What's up? Weinstein is a well-known American film producer and former film studio executive. He and his brother co-founded Miramax, which produced several popular independent films. Several … [Read more...] about Employment Law Update: The Weinstein Edition