This Reader Tips idea is a triple one. It comes from a consultant and also from a manager, and it is three approaches to solving a single problem – dealing with one staffer's complaint about another. The consultant is Cindy Fondren-Muise, a practice management consultant in Peyton, CO, who has also served as practice administrator of a pain management clinic. And the … [Read more...] about Three ways to handle staff complaints
Managing staff
Tattoos and piercings: what’s your policy?
If ink and body jewelry seem more prevalent than they once were, it's not your imagination. Tattoos and piercings have become commonplace, especially among people of a certain age. Consider these numbers from Statistics Brain, a website that aggregates research data. Taking into account all age groups, 23 percent of American women and 19 percent of American men have one or … [Read more...] about Tattoos and piercings: what’s your policy?
Employment Law Update: The Weinstein Edition
By Mike O'Brien bio Harvey Weinstein all over our news feeds Your news feed, like mine, has exploded with references to someone named Harvey Weinstein for the past few weeks. What's up? Weinstein is a well-known American film producer and former film studio executive. He and his brother co-founded Miramax, which produced several popular independent films. Several … [Read more...] about Employment Law Update: The Weinstein Edition
Defuzzifying dangerous company cultures
By Rex Conner bio Google's recent events have called into question its company culture, and the cultures of others in Silicon Valley. The questions swirling around the company culture will continue long after the current situation is resolved. With that news and other high-profile company cultures in the spotlight, it's strange that no one is talking about the roots … [Read more...] about Defuzzifying dangerous company cultures
Preventing an active shooter tragedy and saving your life
By Lynne Curry bio According to the Bureau of Labor Statistics, workplace homicides are on the rise. Forty-four or 69.8% of the sixty-three incidents for which analysts have determined the incident's duration ended in less than five minutes. Twenty-two incidents ended in less than two minutes. Sixty percent of the incidents ended before police arrived on the … [Read more...] about Preventing an active shooter tragedy and saving your life
Specific acknowledgement, specific recognition create a happy, productive staff
What's the one element that makes people pleased to come to work every day? Appreciation from the boss. Appreciation is so important that the Department of Labor cites lack of it as the No. 1 reason people leave their jobs, says attorney and business coach Nora Riva Bergman of Real Life Practice in Tarpon Springs, FL. And appreciation goes a long way, because it gets staff … [Read more...] about Specific acknowledgement, specific recognition create a happy, productive staff
A dozen cybersecurity tips for mobile device users
The vast majority of Americans—95%—now owns a cellphone of some kind, and the percentage of Americans with smartphones has risen to 77%. Navigating the waters of security in the wake of this expansive usage of mobile devices presents serious challenges for families and businesses alike. In recognition of National Cybersecurity Awareness Month, the Illinois Bankers Association, … [Read more...] about A dozen cybersecurity tips for mobile device users
Involving staff in marketing generates good ideas and sense of teamwork
An office manager looking for ways to encourage a team atmosphere decided to ask staff to help market the Ear, Nose, and Throat (ENT) practice where they all work. The goal was to help staff see that everyone plays a key role in the four-physician, 22-staff practice. The office manager began by holding a meeting focused on the important role everyone plays in marketing the … [Read more...] about Involving staff in marketing generates good ideas and sense of teamwork
I started sending my team a weekly inspirational email and something extraordinary happened
By Robert Glazer bio A few years ago I began the habit of getting up earlier and writing in my journal, taking the time to be reflective, appreciative, and grateful. I went over my goals each morning and my values. I devoted time to reading stories and quotations that inspired me. Finding, reading, and journaling about these pieces of inspiration soon became an … [Read more...] about I started sending my team a weekly inspirational email and something extraordinary happened
Should your physicians blog?
Blogging, when successful, results in a certain notoriety, which, in the case of a physician blogger, calls attention to his or her medical practice. Such notoriety can help market the practice and result in new patients. But there are other reasons doctors blog—and, in fact, marketing the practice isn't one of the primary reasons physicians take to the keyboard. Dr. John … [Read more...] about Should your physicians blog?