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Medical Office Manager

Managing staff

How to build leadership skills as a new manager

September 28, 2024

Stepping into the role of a medical office manager is exciting, but it also comes with a new set of challenges. One of the most important aspects of your job is leading your team effectively. As the person responsible for the smooth day-to-day operations of the office, developing strong leadership skills is essential for your success and the success of your team. While … [Read more...] about How to build leadership skills as a new manager

The breakroom saga: a true story with a surprise ending

September 17, 2024

By Lynne Curry Stay tuned for this week’s exciting episode of The Breakroom Saga. If your office’s breakroom is a hotbed of unresolved conflict, you’ll recognize these characters and their dramas. . At 3 p.m., “Harry” exploded into the manager’s office because someone swiped his turkey and cheese sandwich. According to Harry, one bite would have convinced anyone … [Read more...] about The breakroom saga: a true story with a surprise ending

Flex-retirement: A win-win strategy for staff retention

September 12, 2024

Staff retention is not only a cost-effective strategy, but it also helps maintain institutional knowledge and ensures a smoother transition when team members retire. One innovative approach that can facilitate this transition and keep experienced staff on board is “flex-retirement.” What Is Flex-Retirement? Flex-retirement, also known as flexible retirement, is a workplace … [Read more...] about Flex-retirement: A win-win strategy for staff retention

Empathy an important workplace leadership quality

September 7, 2024

Empathy is the ability to understand and share the feelings, thoughts, and perspectives of others. It involves not only recognizing and acknowledging the emotions of others but also demonstrating care and concern for their well-being. In the context of a workplace leader, empathy is essential for several reasons: Building Trust: Empathetic leaders are more likely to earn … [Read more...] about Empathy an important workplace leadership quality

7 ways to communicate power when you write and speak

August 30, 2024

As a medical office manager, the way you communicate can significantly impact how your team, patients, and colleagues perceive your leadership. Whether you're writing an email or speaking in a meeting, your words can convey authority and confidence. Here are seven ways to communicate power when you write and speak. 1. Be Clear and Concise Powerful communication starts with … [Read more...] about 7 ways to communicate power when you write and speak

When staffers bully their supervisor

August 29, 2024

By Lynne Curry She came to work early, rarely took a full lunch break, and almost always worked past five p.m. Six of her nine staffers considered her an effective leader. She ran a successful department until her other three direct reports drove her out. Empowered by their victory, this “gang of three” ran off two successive managers before the company’s senior … [Read more...] about When staffers bully their supervisor

Surviving the bully boss when you’re a nice person

August 20, 2024

By Lynne Curry Question: I work for a supervisor who loves to take me apart. Last week, she invited me into her office and spent  30 minutes telling me everything I did wrong. When she finally wound down, I felt shattered and said, “Thanks, I need to get back to work.” Once at my desk, I discovered I couldn’t focus. The emails in my inbox seemed to swim, and I realized … [Read more...] about Surviving the bully boss when you’re a nice person

HR scenario: How do I handle ‘quiet vacationing’?

August 20, 2024

By Lynne Curry Question: I’m a small business owner and trust my employees. The majority are great. In the past two years, I’ve actively sought ways to reward them for hard work and keep them motivated. When our amazing summer began in May, I shortened our work week to four days for as long as summer lasted, giving every employee a guilt-free Friday off. I manage based … [Read more...] about HR scenario: How do I handle ‘quiet vacationing’?

How to outsmart manipulators in the workplace

August 14, 2024

By Lynne Curry If you’re locked in a work relationship with a manipulative boss or coworkers who learn you’re an easy mark, they’ll manipulate you until you recognize their games and find ways to outsmart them. Here’s what you need to understand and do to stop manipulators in their tracks. Start by understanding who and what manipulators are. Next, realize how you’re … [Read more...] about How to outsmart manipulators in the workplace

How to handle the departure of summer temps

August 10, 2024

As summer comes to an end, so does the tenure of many summer temps who have been assisting in your medical office. While their contributions may have been temporary, ensuring a smooth transition as they depart is essential for maintaining the efficiency and continuity of your practice. Here’s how you can effectively handle the departure of summer temps. 1. Conduct an Exit … [Read more...] about How to handle the departure of summer temps

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10 steps to build your confidence as a new office manager

10 questions to ask the retiring medical office manager

7 terms to include in your patient debt collection agency services contract

How to improve communication between clinical and admin staff

Tips for hiring summer temps

Your Career

10 steps to build your confidence as a new office manager

10 questions to ask the retiring medical office manager

Do I Fire A Staffer Who Doesn’t Deserve It?

Elevating Your Practice: The Power of Continuing Education for Medical Office Managers

Reconnecting with Purpose: How to Invite Someone from the Past into Your Career Network

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