By Dr. Steve M. Cohen The challenge of government regulation for owners and managers is tough enough, but it can often be increased when multiple issues are overlaid to create something even worse. I had a client who faced a good example. The office had an employee who was personally offensive. Combined with his poor hygiene, he was often inappropriate and even creepy. Not … [Read more...] about Workplace issues complicated by combinations
Managing staff
Medical coder salaries on the rise
Salaries for certified medical coding professionals increased an average of 8.4 percent in 2014, according to an annual salary survey conducted by AAPC, a leading training and credentialing association for healthcare business professionals. Certified medical coder salaries rose to an average of $50,775 annually. Other highlights from the 2014 survey include: … [Read more...] about Medical coder salaries on the rise
A less stressful medical office job
If you have a detail-oriented staff member who is looking for a career change, you might want to groom her or him for a job as a medical records technician. A side benefit of the job is that it has made the List of the 10 Least Stressful Jobs for 2015, as identified by job search career portal CareerCast. In fact, it's No. 4 on the list. CareerCast's Least … [Read more...] about A less stressful medical office job
Whistleblowers have more protection than you think
By Steve M. Cohen bio If you remember Edward Snowden, you might think that being a whistleblower is not a good thing. Snowden revealed a secret U.S. surveillance program that allegedly spied on U.S. citizens. After his revelations were made public, Snowden applied for political asylum in more than a dozen countries, seeking safety from espionage charges in the … [Read more...] about Whistleblowers have more protection than you think
Avoid these 5 deadly employment law traps
When someone is fired and can't get hired elsewhere, a claim against the former employer is an attractive way to generate more than a little income. Here are five danger spots where managers need to exercise special care. 1 Give me a reference and I won't sue Don't give a bad-news departing staffer a good reference in exchange for an agreement not to sue. The nightmare … [Read more...] about Avoid these 5 deadly employment law traps
The demise of sexual harassment: don’t bet on it
By Steve M. Cohen bio With issues such as bullying and workplace violence making the headlines, it might seem as if sexual harassment is no longer a major workplace issue. Don't bet on it. Sexual harassment continues to exist, and it's going to be a major workplace issue for as long as people are people. That's not to excuse insensitive or outright aggressive behavior, but … [Read more...] about The demise of sexual harassment: don’t bet on it
Human rights: the scoop on state and federal monitoring
By Steve M. Cohen bio Office managers can be excused for pulling their hair over government regulations, but here are some you shouldn't overlook. Every state has a human rights commission that is tasked with investigating charges made by employees against their employers in issues of fairness. The federal government has its own human rights commission that … [Read more...] about Human rights: the scoop on state and federal monitoring
Is firing employees for medical marijuana discrimination?
All seven of the courts that have confronted this issue in the past decade have ruled that employers can enforce zero tolerance drug policies to fire employees for lawful use of medical marijuana. Here’s the rundown: 2013: COLORADO (Federal Court) What Happened: Brewery employee with hepatitis C, fired after testing positive for marijuana, claims use was legal under … [Read more...] about Is firing employees for medical marijuana discrimination?
How to deliver bad news to 3 kinds of underperforming employees
The talk of management isn't easy. Here are three especially difficult conversations to be prepared for: the poor performance discussion, the no-raise-for-you discussion, and the we're-having-layoffs discussion. Business consultant, corporate trainer, and psychotherapist Linnda Durre, PhD, of Winter Park, FL, outlines what to say, and what not to say, to get the message … [Read more...] about How to deliver bad news to 3 kinds of underperforming employees
Boost revenue by training all staff on coding
Recently, we told you about the importance of getting the right people to handle your coding and billing. But the work doesn't stop once you've hired the best staff or outsourced with a reputable billing company. To keep on top of changes and compliance issues, training is essential. Here are answers to the classic five Ws: Who, What, When, Where, and Why, and the bonus, H: … [Read more...] about Boost revenue by training all staff on coding