– a MOM mini seminar – Direct care, boutique medicine, retainer medicine – by whatever name, concierge medicine is a patient-physician arrangement where the patient pays an annual fee or retainer, the physician reduces the patient population from several thousand to an average of 300 to 600, and patients get personal 24-hour access to the physician and, … [Read more...] about Concierge medicine – coming on strong
Managing staff
Six tips for successfully managing Millennials
By Cheryl Toth, MBA bio The Millennial generation - Americans aged 18 – 37,1 is the largest generation in U.S. history. Yup, bigger than the Baby Boomers, and 86 million strong. Next year, they'll comprise 36% of the U.S. workforce, and by 2020, nearly half.2 I love working with this generation. I find them to be a diverse group of curious, collaborative, and fearless folks. … [Read more...] about Six tips for successfully managing Millennials
Medical center says “no” to tobacco
Anne Arundel Medical Center (AAMC), a leading Maryland hospital, is reinforcing its commitment to wellness and the fight against tobacco usage with an expanded tobacco policy. Effective July 1, 2014, the revised policy prohibits the use of all tobacco products, including e-cigarettes. One year later, starting July 1, 2015, Anne Arundel Medical Center will take a leadership … [Read more...] about Medical center says “no” to tobacco
Virginia manager uses contests to help turn staff into a team
A new manager set building staff teamwork as her first goal. And she decided that the best way to reach that goal was to make it fun. So she set up contests that require the staff to work and think together and come up with ideas that will benefit the office. The neurological practice in Virginia has eight physicians and 36 staff. The first contest was held in a restaurant … [Read more...] about Virginia manager uses contests to help turn staff into a team
Maintaining an HPO: employees make the difference
By Steve M. Cohen bio Among the goals of any organization is to become an HPO — a high performance organization. That means you have created a lean, mean running machine that operates at top efficiency, and your employees are engaged. Some organizations don't believe this really applies to them. But look at it this way: Research by the Gallagher Organization has suggested … [Read more...] about Maintaining an HPO: employees make the difference
Exceeding expectations or resetting the watermark of leadership
By Dale Henry bio I'm a service snob! I am addicted to nice hotels, great restaurants, and being pampered. Who isn't? That feeling of being cared for and having everything you want delivered with a smile is intoxicating to say the least. Once you have had someone exceed your expectations, it is just a little frustrating to have someone do it out of ritual. As they say, it's … [Read more...] about Exceeding expectations or resetting the watermark of leadership
Beware these 2 deadly employment law traps
Beware. The government has stepped up its efforts to protect employee rights. Two areas of particular interest to medical offices are disability discrimination and retaliation against protected activities such as discussing wages and work conditions. The agencies involved are the Equal Employment Opportunity Commission (Americans with Disabilities Act) and the National Labor … [Read more...] about Beware these 2 deadly employment law traps
Workplace accusations mean it’s time to investigate
By Dr. Steve M. Cohen In dealing with your office staff, allegations of wrongdoing are never something you can ignore. Whether the charge involves sexual or racial harassment, bullying or something else, they must never be ignored. Never. Remember, an allegation by itself is neither fact nor fiction. It is simply a statement made by someone within your organization. In many … [Read more...] about Workplace accusations mean it’s time to investigate
Employee Safety Briefing: How to prevent injuries in the home office
Why you need this safety briefing: If you have telecommuters on your staff, you need to be concerned about their safety when they are working at home. The Occupational Safety and Health Administration (OSHA) does not require inspections of home offices, but you would be wise to remind your employees about working in a safe environment. How this safety briefing helps you: This … [Read more...] about Employee Safety Briefing: How to prevent injuries in the home office
Why you need an employee social networking policy to help protect your practice
THIS STORY WILL HELP YOU … Prevent employee blogging, texting, emailing and other social networking abuse At least some of your employees are into blogging, tweeting, Facebook and other social networking. What employees do with their free time is their own business. Or is it? What about employees who social network during work time? And how about employees whose blogs, tweets … [Read more...] about Why you need an employee social networking policy to help protect your practice