Medical Office Manager

Managing staff

Model Tool: Ebola: customizable memo for staff

Why you need this memo: As Ebola dominates the news and social media, people—and especially healthcare workers—have become concerned. How this memo helps you: This memo, together with the Ebola informational handout for staff, allows you to communicate with your staff and address concerns. How to use this memo: Customize this memo as needed and use it with the Ebola … [Read more...] about Model Tool: Ebola: customizable memo for staff

Managers, are you creating a community or an organization?

By Dr. Steve M. Cohen There is a managerial question that is often overlooked: Is your office a community or an organization? A community is, by definition, inclusive. An organization is, by definition, exclusive. Let's use the military as an example of an exclusive organization. When people enlist, there are ranks to climb with each level being more selective and more … [Read more...] about Managers, are you creating a community or an organization?

Consider an employee complaint line

By Dr. Steve M. Cohen A client told me that they eliminated their 800 number complaint line. When I asked why, they said, "All we got were complaints!" I disagreed. Whether they are from employees or customers, complaints are invaluable because the feedback provides an opportunity for examination. I realize the protocol might be slightly different for a medical office, but … [Read more...] about Consider an employee complaint line

Are you violating state “time off” requirements for employees who are parents?

Although back-to-school season rolls around every year, it always seems to bring a level of stress for working parents. And is it any wonder? A new schedule and new commitments require finding ways to meet all the demands of daily life. For households with two working parents, it can be extremely difficult; and for single-parent households, even more so. It's easy for employers … [Read more...] about Are you violating state “time off” requirements for employees who are parents?

Model Tool: Certification table – billing and coding

Why you need this tool: Credentials serve as notification that you have acquired a certain level of knowledge and professional status. As such, they enhance your standing at your current job and your marketability should you seek a new position. How this tool helps you: You may already be eligible, or almost eligible, for billing and coding certifications. How to use this … [Read more...] about Model Tool: Certification table – billing and coding

Discrimination against the obese in the medical workplace

By Steve M. Cohen  bio In the news recently was a discussion about a hospital that established a policy that it would not hire anyone who applied for a job whose Body Mass Index was greater than 30. While that sounds simple, it hides a whole range of issues. As most medical professionals know, a BMI score above 30 means you are considered obese. Although I'm all for … [Read more...] about Discrimination against the obese in the medical workplace

4 big social media mistakes your practice must avoid

The Internet and social media have ushered in new ways of doing business. But as with so many other aspects of running a medical office, health care is different from any other business when it comes to an online presence. The sanctity of the physician-patient relationship can often be at odds with the openness, anonymity, and wide accessibility of the Internet and social … [Read more...] about 4 big social media mistakes your practice must avoid

Model Tool: Certification table – health information management

Why you need this tool: Credentials serve as notification that you have acquired a certain level of knowledge and professional status. As such, they enhance your standing at your current job and your marketability should you seek a new position. How this tool helps you: You may already be eligible, or almost eligible, for health information management certifications. How to … [Read more...] about Model Tool: Certification table – health information management

Model Tool: Certification table – compliance

Why you need this tool: Credentials serve as notification that you have acquired a certain level of knowledge and professional status. As such, they enhance your standing at your current job and your marketability should you seek a new position. How this tool helps you: You may already be eligible, or almost eligible, for compliance certifications. How to use this tool: This … [Read more...] about Model Tool: Certification table – compliance