To recognize their hard work, boost morale, and incentivize productivity, designing a year-end bonus program is a strategic way to express your appreciation. Consider these steps to create a meaningful and effective year-end bonus program for your admin staff. 1. Set Clear Objectives Before diving into the specifics of the bonus program, start by establishing clear … [Read more...] about 10 steps to create a year-end bonus program for your admin staff
Managing staff
The Israel/Hamas conflict rocks our workplace
By Lynne Curry Question: I supervise a tight-knit team of professionals that work hard and play hard. To describe them as intense would be an understatement. They all care about current events and their heated discussions add spice to the workday. Even more important, their commitment to improving the world is core to why they’re willing to work for low salaries in our small … [Read more...] about The Israel/Hamas conflict rocks our workplace
When a full-time employee works a second full-time job
By Lynne Curry Question: I supervise a talented but difficult employee, whose performance has always been spotty but recently went downhill. Lately, “Scott” has dragged himself into the office every morning. He looks exhausted. His eyelids half-close during staff meetings. Because I felt concerned, I asked him if he was okay. He said he was just working too hard. He pointed … [Read more...] about When a full-time employee works a second full-time job
How to help someone suffering domestic abuse
National Domestic Violence Awareness Month (DVAM), observed in October, is a time to recognize victims and raise awareness about the devastating impact of domestic violence. As the manager of a medical office, you are in a unique position to detect possible abuse of both patients and staff members and to be of help. Domestic violence is a pattern of abusive behavior in any … [Read more...] about How to help someone suffering domestic abuse
Plan now for a smooth winter holiday season
As autumn paints the world in warm hues, it's time to plan how to keep the office running smoothly over the holiday season. Staff scheduling and coverage One of the foremost considerations in holiday planning is managing staff scheduling and coverage. Start by reviewing vacation requests submitted by your staff. Ensure that requests are handled well in advance, allowing ample … [Read more...] about Plan now for a smooth winter holiday season
What you should know about the Pregnant Workers Fairness Act
The U.S. Equal Employment Opportunity Commission issued a Notice of Proposed Rulemaking (NPRM) to implement the Pregnant Workers Fairness Act (PWFA). The NPRM was posted by the Federal Register for public inspection on Aug. 7, 2023 and published in the Federal Register on Aug. 11, 2023. The NPRM is available at … [Read more...] about What you should know about the Pregnant Workers Fairness Act
Develop a habit of training your staff and create a corporate culture of excellence
"Excellence is an art won by training and habituation," said Aristotle. "We are what we repeatedly do. Excellence, then, is not an act but a habit." If excellence is a habit you'd like to instill in your staff, then you need to train them properly and make a habit, too, of training and retraining. Why invest in training employees? There are many reasons there's an ongoing … [Read more...] about Develop a habit of training your staff and create a corporate culture of excellence
17 projects for the last quarter of 2023
As we start the last quarter of the year, it's time to plan the projects that need to be done before we close out 2023. Here's a list to consider. Financial Review: a. Review the year-to-date financial statements to assess the financial health of the practice. b. Prepare a budget for the upcoming year, considering revenue, expenses, and capital investments. Insurance … [Read more...] about 17 projects for the last quarter of 2023
Should I take a ‘dry’ promotion (without a raise)?
By Lynne Curry Question: An email with the subject line “good news” arrived in my inbox from my supervisor this morning. The good news I hoped for flashed across my mind as I imagined him saying he was moving to another state, and I’d be getting a new supervisor. He didn’t like me, and I didn’t like him. Instead, he told me I was being offered a promotion. He didn’t look … [Read more...] about Should I take a ‘dry’ promotion (without a raise)?
Make a good impression with your email closing
How you end a business email can leave a lasting impression on the recipient. The right closing can make your email feel more professional and polished, while a poor closing can detract from the message you're trying to convey. In this article, we'll explore some tips and best practices for concluding your business emails in a way that leaves a positive impression on your … [Read more...] about Make a good impression with your email closing