A good manager is often synonymous with being a good leader, but it's important to recognize that while there is overlap between the two roles, they are not identical. A manager typically has responsibilities related to organizing, planning, and controlling processes and resources to achieve specific goals. On the other hand, a leader focuses on inspiring, motivating, and … [Read more...] about What it takes for a good manager to be a good leader
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“Why are you leaving us?” 5 key questions to ask staffers who resign
There's good information to be had from a staffer who's leaving. Here are a few rules to follow and a few questions to ask. Two minutes before the exit Do the interviewing just as the staffer is ready to walk out the door. That means late afternoon of the last day. The 11th-hour timing ensures that whatever negative remarks the staffer makes won't carry repercussion. … [Read more...] about “Why are you leaving us?” 5 key questions to ask staffers who resign
18 great ideas to make you a better manager
Here are 18 good ideas that can be of value to any manager. 1 Reduce the interruptions. During busy times, move the chair around so your back is to the door. People hesitate to interrupt when they can’t make immediate eye contact with the manager. Stand up when people come in and stay standing. As long as the manager is standing, the visitor won’t start up a long … [Read more...] about 18 great ideas to make you a better manager
12 training trends to upgrade medical office staff skills
Incorporating new training trends into development programs can significantly enhance the skills and capabilities of medical office administrative staff. By staying updated with these trends, medical office managers can ensure their teams are well-prepared to meet the evolving demands of the healthcare industry, ultimately contributing to the practice’s efficiency, security, … [Read more...] about 12 training trends to upgrade medical office staff skills
Avoid common medical billing mistakes to maintain revenue and ensure compliance
Medical billing is a critical component of a healthcare practice’s revenue cycle. However, it's an area rife with potential errors that can lead to delayed payments, denied claims, and lost revenue. As a medical office manager, ensuring accuracy in billing processes is paramount. Here’s a guide to common medical billing mistakes and strategies to avoid them. Common Medical … [Read more...] about Avoid common medical billing mistakes to maintain revenue and ensure compliance
7 tips for leading a video meeting
We’ve become accustomed to attending work meetings on Zoom and other video conferencing platforms in the last few years. But you might not be at ease as the leader of a Zoom meeting for your medical office team. Here are some tips for conducting a successful video work meeting: Set a clear agenda: Before the meeting, create an agenda that outlines the topics to be … [Read more...] about 7 tips for leading a video meeting
How to pick the right medical billing software
Medical billing software is a vital component of healthcare administration. It automates the billing process, reduces errors, ensures compliance with regulatory standards, and facilitates quicker reimbursement from insurance companies and patients. The right software can save your practice time and money, allowing your staff to focus more on patient care. Key Considerations … [Read more...] about How to pick the right medical billing software
Why and how to review vendor contracts annually
As a medical office manager, ensuring the smooth operation of your practice involves a multitude of responsibilities. One crucial yet often overlooked task is the annual review of purchasing vendor contracts. This process is vital not only for maintaining cost efficiency but also for ensuring compliance, service quality, and adaptability to changing needs. Here’s why and how to … [Read more...] about Why and how to review vendor contracts annually
Supporting staff well-being: A critical responsibility for medical office managers
As the backbone of any healthcare practice, the well-being of medical office staff is paramount to ensuring a smooth, efficient, and compassionate delivery of patient care. Medical office managers play a crucial role in fostering a supportive work environment that prioritizes the mental and physical health of their team. Given that May is Mental Health Awareness Month, there is … [Read more...] about Supporting staff well-being: A critical responsibility for medical office managers
How to save yourself and your career from gaslighting
By Lynne Curry When you discover your colleague led a pivotal meeting you didn’t attend—one to which he invited several key managers but not you—you confront him. He looks affronted, and says, “But didn’t you get the invitation? I sent it to you a week ago. Maybe you deleted it by accident?” His certainty shakes you, and you search your inbox, your deleted files, and your … [Read more...] about How to save yourself and your career from gaslighting