Why you need this summary: A rite of passage to becoming a great manager is learning to fail in a way that stretches you without breaking you and results in wisdom that improves your resilience and future decision-making. In other words, failure is not necessarily bad. Your ability to grow from the experience, however, depends on your willingness to honestly assess the good, … [Read more...] about Model Project Summary
Tool Box
Model Employee Social Networking Policy
Why you need this model policy: This model policy will help you protect your practice from the potential threat posed by employee blogging, tweeting, Instagramming, and other social networking. How this model policy helps you: The key to protecting your practice is by implementing clear and specific policies to establish your right to discipline employees for social … [Read more...] about Model Employee Social Networking Policy
Model Flu Vaccination Policy
(Mandatory and Voluntary)
Why you need this policy:
Vaccination is the most effective defense against flu viruses. So it behooves you to ensure that your staff members get flu shots every year at the start of every flu season. But what if someone neglects or just plain refuses to be vaccinated?
How this policy helps you:
If someone neglects or just plain refuses to be vaccinated, you have two … [Read more...] about Model Flu Vaccination Policy
(Mandatory and Voluntary)
Model Tool: Checklist of steps to take when conducting an investigation
Why you need this checklist: When an employee makes a complaint, whether it's an accusation of sexual harassment, bullying or an alleged workplace safety hazard, you have an obligation to conduct a thorough and timely investigation. In many circumstances, the filing of a complaint sets in motion several legal and regulatory requirements for a business. How this checklist … [Read more...] about Model Tool: Checklist of steps to take when conducting an investigation
Model Policy: Nondiscrimination and diversity
Why you need this model policy: Offering equal opportunity to individuals regardless of race, ethnicity, religion, national origin, gender, age, sexual orientation, disability, or other personal characteristics not related to their professional abilities is not just a legal mandate but an economic imperative. How this model policy helps you: The key to ensuring diversity … [Read more...] about Model Policy: Nondiscrimination and diversity
Model Section 1557 Civil Rights Grievance Procedure
Why you need this model policy and procedure: Section 1557 of the Affordable Care Act (ACA) requires covered entities to adopt safeguards to avoid discriminating on the basis of race, color, national origin, sex, age, or disability in certain health programs and activities. One of those safeguards, which is set out in Section 92.7(b) of the ACA final rule, is to establish a … [Read more...] about Model Section 1557 Civil Rights Grievance Procedure
Model Notice: Alcohol consumption at practice party
Why you need this notice: Holiday and other office parties often include alcohol, and excessive alcohol consumption poses risks for employees. How this notice helps you: By letting employees know about your concerns for their safety, and providing recommendations for safe behavior, you are acting responsibly. How to use this notice: Modify this notice for your practice. … [Read more...] about Model Notice: Alcohol consumption at practice party
Model Tool: Helpful breach notification resources
Why you need this list of resources: HIPAA requires you have breach notification policies and procedures to ensure proper handling of a breach of unsecured protected health information (PHI). How this list of resources helps you: This list will help you establish the policies and procedures you need, and to train staff. How to use this list of resources: Follow the links in … [Read more...] about Model Tool: Helpful breach notification resources
Model Tool: Sample patient letters – missed appointment
Why you need this model tool: Missed patient appointments affect scheduling and negatively impact practice revenue. Therefore, you want to let patients know that the practice takes missed appointments seriously – and you want to put it in writing. How this model tool helps you: Here are two sample letters that will help you communicate with patients; the first is for a first … [Read more...] about Model Tool: Sample patient letters – missed appointment
Model Tool: Employee confidentiality agreement
Why you need this model tool: Medical office staff have access to a wide range of confidential information, including but not limited to patient records. How this model tool helps you: This tool allows you to highlight the importance of confidentiality, and to obtain a staff member's signature acknowledging that she/he understands the repercussions of not maintaining … [Read more...] about Model Tool: Employee confidentiality agreement