Medical Office Manager

Compliance

The demise of sexual harassment: don’t bet on it

By Steve M. Cohen  bio With issues such as bullying and workplace violence making the headlines, it might seem as if sexual harassment is no longer a major workplace issue. Don't bet on it. Sexual harassment continues to exist, and it's going to be a major workplace issue for as long as people are people. That's not to excuse insensitive or outright aggressive behavior, but … [Read more...] about The demise of sexual harassment: don’t bet on it

CMS Medicare physician fee schedule for 2015 Final Rule released

The Physician Fee Schedule Final Rule was published November 13, 2014. It provides not only new payment rates but also changes to Medicare payment policies. Here is a summary of some changes that could affect your medical office. Telehealth services. Specific telehealth services must be included in the list of Medicare telehealth services and meet other conditions for … [Read more...] about CMS Medicare physician fee schedule for 2015 Final Rule released

Human rights: the scoop on state and federal monitoring

By Steve M. Cohen  bio Office managers can be excused for pulling their hair over government regulations, but here are some you shouldn't overlook. Every state has a human rights commission that is tasked with investigating charges made by employees against their employers in issues of fairness. The federal government has its own human rights commission that … [Read more...] about Human rights: the scoop on state and federal monitoring

Is firing employees for medical marijuana discrimination?

All seven of the courts that have confronted this issue in the past decade have ruled that employers can enforce zero tolerance drug policies to fire employees for lawful use of medical marijuana. Here’s the rundown: 2013: COLORADO (Federal Court) What Happened: Brewery employee with hepatitis C, fired after testing positive for marijuana, claims use was legal under … [Read more...] about Is firing employees for medical marijuana discrimination?

How to deliver bad news to 3 kinds of underperforming employees

The talk of management isn't easy. Here are three especially difficult conversations to be prepared for: the poor performance discussion, the no-raise-for-you discussion, and the we're-having-layoffs discussion. Business consultant, corporate trainer, and psychotherapist Linnda Durre, PhD, of Winter Park, FL, outlines what to say, and what not to say,  to get the message … [Read more...] about How to deliver bad news to 3 kinds of underperforming employees

Boost revenue by training all staff on coding

Recently, we told you about the importance of getting the right people to handle your coding and billing. But the work doesn't stop once you've hired the best staff or outsourced with a reputable billing company. To keep on top of changes and compliance issues, training is essential. Here are answers to the classic five Ws: Who, What, When, Where, and Why, and the bonus, H: … [Read more...] about Boost revenue by training all staff on coding

Model Policy: Medical marijuana

Why you need this policy: Now that medical marijuana is legal in many states, it’s important that you adjust your zero tolerance drug policy to address, if not accommodate, it. How this policy helps you: This model policy provides the appropriate language to use for your state. How to use this policy: Modify your existing workplace drug policy to include medical marijuana … [Read more...] about Model Policy: Medical marijuana

Can your medical office employees be fired for using legal medical marijuana?

Testing positive for cannabis is a ticket for termination under the kind of "zero tolerance" policy that has come to pervade the American workplace. But what if employees are medical cannabis patients? Situation Reggie Sturd, an employee of ABC Corporation, tests positive for marijuana. He denies using or being high at work and claims he has permission under the state medical … [Read more...] about Can your medical office employees be fired for using legal medical marijuana?

Start local managers group to make job easier

"It doesn't matter if there are three people or five or 20," says the manager of an internal specialty medical office in Tennessee. It's worth the effort to set up a local management group. She did that in her area years ago and still finds it useful. The setup was not difficult. It was just a matter of calling the other managers and saying, "Why don't we get together and … [Read more...] about Start local managers group to make job easier