Valentine's Day, coming up on Feb. 14, is often focused on a celebration of romantic love. It can also be a day to express affection and appreciation for others, and it is a great opportunity to show kindness and generosity at the office. Here are some ways that you can encourage acts of kindness at your workplace on Valentine's Day: Write notes of appreciation: Take a few … [Read more...] about Valentine’s Day a chance to show appreciation at work
Managing patients
10 tips for winter safety in your office parking lot
As extreme winter conditions continue in many parts of the country, remember to have your office parking lot maintained for the safety of your employees and patients. Here are some tips for promoting safety in your office parking lot this winter and being better prepared for future winters: Clear the parking lot of snow and ice regularly to improve traction and reduce … [Read more...] about 10 tips for winter safety in your office parking lot
Telehealth policy to change after the COVID-19 public health emergency
The COVID-19 public health emergency has been extended to Oct. 13. Of particular interest to medical practices is the continuation of telehealth flexibilities, which will expire at the end of the public health emergency. US Department of Health and Human Services Secretary Xavier Becerra officially renewed the declaration in mid-August. The emergency declaration has been in … [Read more...] about Telehealth policy to change after the COVID-19 public health emergency
14 good ways to cut your appointment wait times
Long patient wait times cause frustration for patients, stress for reception desk staff, loss of confidence in the practice—and, ultimately, loss of revenue. Here are 14 things you can do to reduce patient wait times, courtesy of Stewart Gandolf, Chief Executive Officer of Healthcare Success, a team of specialists who partner with healthcare clients to profitably deliver … [Read more...] about 14 good ways to cut your appointment wait times
Make your patients happier with these communication tips
By Mike Rigert Even though modern patients appreciate the ease and convenience of digital communication with your practice through automated text reminders and real-time communication, we can’t lose sight of the importance that personal interaction has in keeping those relationships strong. A HealthGrades study showed that patients’ communication with front office staff are … [Read more...] about Make your patients happier with these communication tips
Learn about changes and updates to telehealth
There's a lot you need to know about telehealth. That's why Medical Office Manager is offering a webinar, Telehealth—What Managers Need to Know, on April 6. It's free to Medical Office Manager members. Presenter Jen Bell of Karen Zupko and Associates will give you the tools and knowledge you need to comply with new telehealth regulations. Meanwhile here is Jen's update on … [Read more...] about Learn about changes and updates to telehealth
How to fix failing patient engagement initiatives
Patient engagement initiatives are a dime a dozen across healthcare organizations. From patient advisory groups and patient-centered portals to social media outlets and secure messaging, healthcare organizations understand that it’s important to get patients involved in their care. Studies prove that engaged patients result in better outcomes, lower costs, and a higher quality … [Read more...] about How to fix failing patient engagement initiatives
3 ways to hook up your patients with drug payment help
By Lisa Eramo One out of every eight patients with cardiovascular disease fails to take their medication due to cost barriers. The New York Times has even gone so far as to label nonadherence as an "out of control epidemic." Unfortunately, job disruption due to the COVID-19 pandemic has made it even more difficult for patients to afford their medications. Drug copay … [Read more...] about 3 ways to hook up your patients with drug payment help
Due diligence in practice acquistions and physician employment
By John W. McDaniel Many hospitals and healthcare organizations are being approached by private practice physicians and physician groups seeking refuge from the unstable state of the healthcare economy and what lies ahead. While many healthcare organizations are employing physicians in order to solidify their market position, others (particularly in rural areas) find this … [Read more...] about Due diligence in practice acquistions and physician employment
How medical practices can improve pricing transparency
By Tolu Ajiboye At least 10 million Americans have lost their health insurance due to the coronavirus pandemic and no longer have employer-sponsored health coverage linked to job loss as a result of the pandemic. With these shifts, more and more patients are paying for healthcare services out-of-pocket. Patients’ price sensitivity will also likely be heightened … [Read more...] about How medical practices can improve pricing transparency