By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor bio First and foremost, a good intake system and/or form is a must! If set up properly, your intake system and/or form will collect all the necessary information you need to bill a patients insurance carrier(s). Offices should collect, at minimum, the following information: Demographics Patient's full … [Read more...] about Want to improve collections? Start by looking at your Patient Registration System
Managing patients
Improving patient health outcomes with telerehab
Orthopedic surgeon Michael Oberlander, MD, believes that telerehab can help alleviate the challenges that patients face with pain and their adherence to physical therapy (PT). Oberlander, president and chief medical officer of Trainer Rx, presented his insights at HIMSS 2018 as one of the speakers at the Intelligent Health Pavilion in Las Vegas, NV. (HIMSS stands for Healthcare … [Read more...] about Improving patient health outcomes with telerehab
Why you need to stop talking to start leading
By Rebecca Teasdale bio Recently, a colleague and I were at a dinner function with a group of leaders from a client company. We found ourselves seated at a table with a new member of the executive team who we were meeting for the first time. Waiting for the plated meals to arrive, we eased into the conversation with small talk about sports and weather and then we … [Read more...] about Why you need to stop talking to start leading
Future of Health survey finds patients and doctors want more digital interaction
Both consumers and physicians are eager for increased digital engagement, according to a new nationwide poll released by Ernst & Young LLP (EY) last week at HIMSS18. (HIMSS stands for Healthcare Information Management Systems Society.) More than half (54%) of consumers surveyed indicate a comfort level contacting their physician digitally, and express interest in using … [Read more...] about Future of Health survey finds patients and doctors want more digital interaction
How telehealth is helping emergency eye care teams
DigiSight Technologies, a digital health company, has launched a telehealth solution that enables healthcare teams to collaborate and make informed decisions at the point-of-care at thirteen Banner Health facilities across Arizona. Using Paxos, Banner Health has introduced a teleophthalmology program that allows emergency room doctors to capture the image of a serious eye … [Read more...] about How telehealth is helping emergency eye care teams
Majority of U.S. physicians say they’re burned out or depressed
Nearly two-thirds of U.S. physicians report feeling burned out, depressed—or both—with one in three physicians admitting that their feelings of depression have an impact on how they relate to patients and colleagues, according to the first Medscape National Report on Physician Burnout and Depression. With more than 15,000 practicing physicians responding across 29 … [Read more...] about Majority of U.S. physicians say they’re burned out or depressed
What’s the ‘employee experience’ like at your medical practice?
Professionals have been talking about the customer experience, the patient experience, and the candidate experience for years, so it was bound to happen. Another term is now being batted around in human resource and management circles: the employee experience. Before you dismiss it as another buzz term or, worse, a fad, consider the implications of ignoring this crucial … [Read more...] about What’s the ‘employee experience’ like at your medical practice?
The predatory patient and your workplace environment
By Lynne Curry bio You've met the predatory patient and possibly even tangled with him. He or she makes life difficult for your staff, particularly your front desk employees, and possibly even for you because his status as a patient enables him to do so. Often he represents hundreds of thousands of dollars in billings. Do medical practices have a responsibility to … [Read more...] about The predatory patient and your workplace environment
Are 5 common, but undiscussable, workplace behaviors putting your patients at risk?
A new study by VitalSmarts suggests that slackers, timid supervisors, toxic peers, and arrogant doctors are common in healthcare. But, while frustrating, these behavior problems aren't the real problem. The real problem in healthcare is silence. VitalSmarts’ study of workplace drama in healthcare found that while most employees and physicians frequently witness these … [Read more...] about Are 5 common, but undiscussable, workplace behaviors putting your patients at risk?
CMS has added new quality information to the Physician Compare website
The Centers for Medicare & Medicaid Services (CMS) has added new quality information to the Physician Compare website. The Affordable Care Act required the establishment of the Physician Compare website. The goal of the website is to help patients and caregivers make informed choices about the Medicare physicians and other clinicians they see; publicly reporting both new … [Read more...] about CMS has added new quality information to the Physician Compare website