Medical Office Manager

Managing patients

Engaging patients in Breast Cancer Awareness Month

Breast Cancer Awareness Month in October presents a unique opportunity to engage your patients in meaningful ways. Not only can you raise awareness about the importance of early detection, but you can also encourage patients to prioritize their health by promoting screenings and providing educational resources. Here are some actionable ways to get your patients involved and … [Read more...] about Engaging patients in Breast Cancer Awareness Month

Good responses to bad patient reviews

It is important to address every online review—good or bad—publicly so that others reading the review will know you are responsive to patient communication and concerns. Here are some simple steps to addressing a bad review, potentially resolving the patient’s complaint and showing possible future patients how you deal with patient concerns. Keep your cool As much as we … [Read more...] about Good responses to bad patient reviews

Empathy an important workplace leadership quality

Empathy is the ability to understand and share the feelings, thoughts, and perspectives of others. It involves not only recognizing and acknowledging the emotions of others but also demonstrating care and concern for their well-being. In the context of a workplace leader, empathy is essential for several reasons: Building Trust: Empathetic leaders are more likely to earn … [Read more...] about Empathy an important workplace leadership quality

7 terms to include in your patient debt collection agency services contract

Outsourcing patient collections enables medical practices to generate needed cash flow and concentrate on clinical operations. That, at least, is the theory. But the strategy does not always work. One of the key factors of success is the actual services contract the medical practice signs with the agency. Many a medical practice has seen the anticipated benefits of outsourcing … [Read more...] about 7 terms to include in your patient debt collection agency services contract

When the news is bad: Supporting a patient through a distressing medical diagnosis

Handling a patient in distress over a medical diagnosis is one of the most delicate and emotionally challenging aspects of healthcare management. It's important to be prepared to navigate these distressing situations with empathy and professionalism. Scenario: Imagine a patient who has just received a life-altering medical diagnosis, such as cancer, during a routine … [Read more...] about When the news is bad: Supporting a patient through a distressing medical diagnosis

7 projects to tackle in September

As September begins, it’s the perfect time to kick off some projects that can set the tone for the rest of the year. The summer lull is over, and it’s likely that both your team and patients are getting back into their routines. Here’s a look at some high-impact projects to consider tackling this September. 1. Patient Flow Optimization September is a great time to assess how … [Read more...] about 7 projects to tackle in September

Quality improvement checklist for medical office managers

You play a crucial role in ensuring that your practice not only runs smoothly but also continuously improves in quality. Quality improvement isn't just a one-time task—it's an ongoing commitment to making your office more efficient, patient-centered, and compliant with ever-evolving healthcare standards. This checklist is designed to guide you through the key areas of quality … [Read more...] about Quality improvement checklist for medical office managers

Make the most of the last two weeks of August

You know that September often brings a renewed focus on appointments, billing, and patient care. The last two weeks of August, when things might be a bit quieter, offer a golden opportunity to prepare your office for the busy months ahead. Here are some good ways to make the most of this time and set your practice up for success: 1. Audit Patient Records Now is the perfect … [Read more...] about Make the most of the last two weeks of August

AI in medical office management: Leveraging technology for enhanced efficiency

In the ever-evolving landscape of healthcare, medical office managers find themselves at the forefront of integrating innovative technologies to streamline operations, improve patient care, and optimize administrative workflows. Among these advancements, Artificial Intelligence (AI) stands out as a transformative tool that is already playing a significant role in various … [Read more...] about AI in medical office management: Leveraging technology for enhanced efficiency