Onboarding a new employee in a medical office is crucial to ensure a smooth transition and set them up for success in their new role. Here are some best practices to consider for an effective onboarding process: Pre-boarding preparation: Start the onboarding process before the employee's first day. Share necessary paperwork, such as contracts, policies, and forms, in advance … [Read more...] about Howdy and welcome to the team: 8 best onboarding practices
Managing staff
Be smart about scheduling to retain hourly employees
Staff scheduling can significantly impact the success of your practice. While scheduling may seem like a routine administrative task, its importance in retaining your valuable hourly employees cannot be overstated. A well-designed and thoughtful scheduling system can lead to increased job satisfaction, higher productivity, and improved staff retention rates. . Depending on the … [Read more...] about Be smart about scheduling to retain hourly employees
Workplace political discussions: Strategies for handling what’s coming
By Lynne Curry Employees care deeply about abortion, gun control, immigration, the uptick in crime, climate change, and other issues that affect their freedom, wallets, and quality of life. As a result, even seemingly innocuous comments concerning news events can escalate into bitter, emotionally charged workplace arguments that alienate coworkers and customers, damage … [Read more...] about Workplace political discussions: Strategies for handling what’s coming
‘I’m a threat to my boss because I’m smarter’
By Lynne Curry Over the years of your career, you may have found yourself on both sides of the following situation, first as a bright young staff member and later as a manager dealing with a brash new employee. Question: I am a threat to my supervisor. It’s not my fault, but it may cost me my job. Things were going well between my supervisor and I until last month. In an … [Read more...] about ‘I’m a threat to my boss because I’m smarter’
The power of emotional intelligence: A guide for medical office managers
In today's dynamic healthcare environment, the role of a medical office manager is more challenging than ever. Not only do you need to efficiently manage the administrative tasks, but you also play a crucial role in maintaining a positive work environment and fostering effective communication among your team members. This is where emotional intelligence (EI) comes into play. In … [Read more...] about The power of emotional intelligence: A guide for medical office managers
Time blocking strategies for success: A guide for medical office managers
Introduction: As a medical office manager, your role is crucial in ensuring the smooth operation of the office while managing various projects and tasks. To effectively handle the demands of a medical environment, implementing time blocking techniques can be highly beneficial. By strategically allocating your time, you can optimize productivity, streamline workflows, and … [Read more...] about Time blocking strategies for success: A guide for medical office managers
7 ways to support mental health in your office
May is Mental Health Awareness Month, a good time to devote some thought to how you can support mental health in your office. Here are some ideas for advancing mental health in the workplace: Encourage open communication: Encourage your employees to speak openly about their mental health and provide a safe space for them to do so. Encourage managers to be approachable and … [Read more...] about 7 ways to support mental health in your office
Snappy comebacks WHEN you need them
By Lynne Curry The snappy comeback you wish you’d had when “Jim” sniped at you in the meeting, and you sat frozen and speechless. The silencing comment you wish you’d given “Brenda” when you walked past the break room and you heard her dissing you. Why don’t those comebacks arrive when you need them? Here’s why… When you experience a verbal attack or another threat, your … [Read more...] about Snappy comebacks WHEN you need them
6 tips to keep your hybrid team productive
As a medical office manager, you understand the importance of creating a productive work environment for your staff. With the rise of remote work in the last three years, it is more important than ever to create a hybrid work environment that balances the needs of both remote and on-site staff. Here are some tips to help you create a productive hybrid work environment for your … [Read more...] about 6 tips to keep your hybrid team productive
The nomadic remote employee: Employee dream, employer nightmare
By Lynne Curry Question: Several of our employees regularly travel out of state. Before the pandemic, they took vacations for several days or weeks. They and we understood they were on vacation. The situation was clear cut. Our current team includes three employees who want to travel and stay for weeks or even months, in places like Hawaii and Thailand or with relatives. … [Read more...] about The nomadic remote employee: Employee dream, employer nightmare