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Medical Office Manager

Managing the office

Why you need an office policy on collecting fees

September 16, 2019

Most medical practices take time once a year to create new office goals or a business plan and, hopefully, to upgrade their policy manuals. And consideration of collecting on co-pays and deductibles needs to be an integral part of that business plan, according to Michael Glass, a medical consultant with Transworld Systems Inc. (TSI). Why bother with an office policy? The … [Read more...] about Why you need an office policy on collecting fees

Easy ways to make your medical office healthier

September 16, 2019

A medical practice focuses on patient health and well-being. Yet, too often, the workplace doesn't promote staff health and well-being – and, in fact, detracts from it. Why does it matter? A healthy workplace encourages staff engagement and productivity, which has a direct impact on the profitability of the practice. To evaluate your workplace, and make necessary … [Read more...] about Easy ways to make your medical office healthier

5 essential steps to ensure an effective HIPAA program

September 6, 2019

By Danika Brinda  bio HIPAA Compliance is a term that is often thrown around the healthcare industry; however, I commonly ask myself: Is the meaning of HIPAA Compliance the same throughout the industry? The answer is NO! Walking into a healthcare organization in the last month, the HIPAA Privacy Officer was excited to tell me that they are fully HIPAA compliant and … [Read more...] about 5 essential steps to ensure an effective HIPAA program

Missouri staff train each other on solving the day-to-day issues

September 6, 2019

The best staff training, says a Missouri medical office manager, is the training staff give one another. At the OB/GYN office, staff do just that. They hold training sessions for one another on a "when-needed, what's-needed, and who-needs-it" basis. The office has four physicians and 25 staff. There's no set routine. The manager simply schedules an in-service whenever she sees … [Read more...] about Missouri staff train each other on solving the day-to-day issues

The ABCs of Provider Compliance: A necessity in today’s healthcare climate

August 30, 2019

The word "compliance" constitutes one of the most under-estimated forces of change in healthcare today. Kathleen Hessler, RN, JD, CHC, CHPC, Director of Compliance & Risk, Simione Healthcare Consultants, says, "It may be a buzz word in many organizations, but compliance typically means different things to the board of directors or executive team than it does to the managers … [Read more...] about The ABCs of Provider Compliance: A necessity in today’s healthcare climate

Physician burnout, depression, and suicide: Medscape 2019 National Report finds little progress despite greater awareness

August 30, 2019

Burnout and depression rates among U.S. physicians failed to improve in 2019, despite growing efforts by healthcare organizations, hospitals, and academic centers to address the issue through wellness programs and other interventions. Nearly 44% of U.S. physicians reported feeling burned out, with female physicians 28% more likely to experience burnout than male physicians, … [Read more...] about Physician burnout, depression, and suicide: Medscape 2019 National Report finds little progress despite greater awareness

Separate room for schedulers calms front office chaos

August 30, 2019

A few years ago, a North Carolina pediatric practice realized that the front desk is not the best place to check people in, make return appointments, and schedule new appointments – all at the same time. With staff constantly having to answer phones, the area was too busy and too noisy to give waiting patients the attention they deserved. People were waiting in line only to … [Read more...] about Separate room for schedulers calms front office chaos

7 reasons to consider a physician partnership

August 23, 2019

By Nick Hernandez  bio Physician partnerships are often a great idea providing you give thought to how you will structure one and why you wish to create a partnership. Sometimes physician partnerships aren't so successful—so it is crucial to choose your partner well. This is somebody who you're going to spend a lot of time with and who, like your spouse and your family, will … [Read more...] about 7 reasons to consider a physician partnership

Social media is a double win for your medical practice and your career

August 23, 2019

Digital media specialist Brittney Overstreet says social media has given word-of-mouth marketing—the oldest marketing tool—unanticipated strength that can dramatically boost your medical practice or effortlessly destroy it if you don't know how to manage it. Social media, defined as the online method for sharing information with an audience, is used by many patients to … [Read more...] about Social media is a double win for your medical practice and your career

How to conduct fair and effective performance reviews

August 23, 2019

It may be the most common target for Dilbert cartoons, but the performance review is an ethical obligation for a manager. Every employee in every job setting wants to know two things: What do you expect of me? and How am I doing at meeting your expectations? A manager has an obligation to answer those questions, says Dick Grote, a management consultant specializing in … [Read more...] about How to conduct fair and effective performance reviews

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Why Every Office Manager Should Create Standard Operating Procedures (SOPs)

How to Create a Calm, Focused Environment in a Small Office

Do I Fire A Staffer Who Doesn’t Deserve It?

Slips, Trips, and Falls in Healthcare: What You Can Do to Keep Your Medical Office Safe

Offering AI Upskilling as a Job Benefit: A Smart Move for Office Managers

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Do I Fire A Staffer Who Doesn’t Deserve It?

Elevating Your Practice: The Power of Continuing Education for Medical Office Managers

Reconnecting with Purpose: How to Invite Someone from the Past into Your Career Network

What to Do If You’re the One Who’s Always Late

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