Medical Office Manager

Managing the office

How to conduct fair and effective performance reviews

It may be the most common target for Dilbert cartoons, but the performance review is an ethical obligation for a manager. Every employee in every job setting wants to know two things: What do you expect of me? and How am I doing at meeting your expectations? A manager has an obligation to answer those questions, says Dick Grote, a management consultant specializing in … [Read more...] about How to conduct fair and effective performance reviews

The myth of multitasking

It's a typical day at work. You're on the computer, entering data, while you're talking on the phone. A staff member comes to your office door, stack of papers in hand, and you motion for her to come in and put the papers on your desk. You continue your phone conversation, momentarily removing your hands from the keyboard in order look through the papers. You're a multitasking … [Read more...] about The myth of multitasking

Mind-map your way toward creating a great employee handbook

Sitting down with pen and paper and freely jotting down ideas may not sound like the best path toward creating a well-crafted employee handbook, but it's a great place to start. That free-flowing process, called mind-mapping, unleashes the creative part of your brain and is far more effective than writing a content outline for your handbook, according to writing coach and … [Read more...] about Mind-map your way toward creating a great employee handbook

Staff name badges help patients feel comfortable

A seemingly simple, easy-to-implement change can have a positive impact on your practice. Staff name badges make patients feel at ease and help facilitate friendly relationships between medical workers and patients. A recent nationwide survey finds four out of five patients say it is important to identify the name and specialty of medical personnel when being treated. … [Read more...] about Staff name badges help patients feel comfortable

5 purchasing tips that can save money for your medical practice

Cutting purchasing costs doesn't have to be difficult. Here are five approaches to purchasing your medical practice should consider. 1   Join other offices and take advantage of group discounts. Because the group represents a lot of business, it can tell a vendor it will use it exclusively in exchange for an overall, sizeable discount. The group can also get individual … [Read more...] about 5 purchasing tips that can save money for your medical practice

Creating a peaceful office environment

It goes without saying that office conflict, poor attitudes, and negative staffers undermine peace and tranquility. But any bad behavior you bring to the workplace also impacts harmony. Who, you? Yes, it's all about the people and you're one of them. To the mirror Your negativity or bad mood greatly affects others. "We engage in emotional contagion," says Sigal Barsade, a … [Read more...] about Creating a peaceful office environment

Should you ‘friend’ your coworkers on social media?

Do you "like" the idea of office friendships crossing over into social media? More than seven in 10 professionals (71 percent) polled by staffing firm OfficeTeam said it's appropriate to connect with colleagues on Facebook. Slightly fewer feel it's okay to follow coworkers on Twitter (61 percent), Instagram (56 percent) and Snapchat (44 percent). In contrast, less than half of … [Read more...] about Should you ‘friend’ your coworkers on social media?