By Stacey Hanke bio Apologies are something we love to receive and hate to give. And especially as a leader, they are tough. They require a great deal of humility, which challenge your pride and ego. They are an open admission of failure and wrongdoing, but when delivered with sincerity, they hold power with your team. Unfortunately, too many leaders give superficial … [Read more...] about 4 ways you are apologizing wrong
Managing the office
8 steps to quickly and (almost) painlessly creating an employee handbook tailored to your medical office
Writing an employee handbook from scratch can be a daunting task. Where do you start? What do you include? And how are you going to find time to write the thing? It's tempting to set the job aside and wait until work slows down a bit. Of course if you wait for the perfect time to write, it's unlikely that you will actually do it at all. So we're here to help you get the project … [Read more...] about 8 steps to quickly and (almost) painlessly creating an employee handbook tailored to your medical office
Who’s the real person you plan to hire? Can social media help you decide?
By Lynne Curry, Ph.D., SPHR bio The applicant knocked it out of the park with both his resume and his answers to your interview questions. The references he provided gave positive reports. Do you make the offer? Not so fast. Have you fully checked out the real person behind the resume and interview answers? If you search him out on social media, will you find posts … [Read more...] about Who’s the real person you plan to hire? Can social media help you decide?
Study finds alarming ambivalence about gender discrimination in the workplace, despite evidence that compensation inequality and harassment exist
Randstad US has released results of a survey examining American workers' feelings and experiences related to gender equality in the workplace. The data reveals a sharp disconnect: Employees acknowledge that forms of discrimination and harassment exist in the workplace, but they aren't sure what they're supposed to do about it. For example, while 51 percent of both men and women … [Read more...] about Study finds alarming ambivalence about gender discrimination in the workplace, despite evidence that compensation inequality and harassment exist
Five tips to boost efficiency for the front office
By Cheyenne Brinson, MBA, CPA bio The front office is the face of the practice, the first impression for the patient, and the beginning of the revenue cycle. They are tasked with multiple assignments, competing priorities, and a sense of urgency from everyone, yet asked to do it all with a smile. Here are five tips to boost efficiency for the front office. … [Read more...] about Five tips to boost efficiency for the front office
How to create a good mental health work environment for employees
Most people are aware that employees with a physical illness or disability are entitled to a reasonable accommodation under the Americans with Disabilities Act (ADA) or time off under the Family and Medical Leave Act (FMLA). But it's not as commonly known that those with mental disabilities are also covered by the ADA and FMLA, according to a new XpertHR report on mental health … [Read more...] about How to create a good mental health work environment for employees
Top 5 digital tools to increase medical practice efficiency in 2019
By Lisa A. Eramo, MA bio Busy practice managers are constantly searching for ways to increase efficiency. Sometimes it feels like an unattainable goal. Just when you begin to streamline a process, another challenge arises, and you're immediately drowning in backlogged claims and increased patient wait times yet again. The good news is that practices can leverage a variety of … [Read more...] about Top 5 digital tools to increase medical practice efficiency in 2019
CY 2019 List of Medicare Telehealth Services
Why you need this tool: Has your practice recently implemented telehealth? If so, you might not know which CPT codes are available for reimbursement. How this tool helps you: This list, compiled by Nick Hernandez of ABISA LLC, will show you which CPT codes are currently (2019) available. How to use this tool: Refer to this list of codes when billing for telehealth services. … [Read more...] about CY 2019 List of Medicare Telehealth Services
Evaluating a physician partnership
By Nick Hernandez bio Bringing in a physician partner has many advantages: A partner may help your practice grow and become more successful; partners allow you to share the workload and to combine skills with another provider; and you can enrich your practice by having a solid teammate. However, business partners can become your greatest asset or your worst liability. … [Read more...] about Evaluating a physician partnership
Upping your game as a medical office manager
Managing an efficient and profitable medical practice depends upon your ability to master a specific set of management skills, implement best practices, and maintain specific identifiable behaviors and attitudes that are proven to drive management and career success. Those skills, best practices, and attitudes are at the heart of successful medical office management and can … [Read more...] about Upping your game as a medical office manager