A manager can have great knowledge and great skills, but without credibility with both doctors and staff, don't expect success. What is credibility? It can be defined as "what we do and how we do it that causes others to respect and believe us." The "what-we-do" is the tangible things – the work and its results. The "how-we-do-it" is the behavior that demonstrates a person's … [Read more...] about 8 proven ways to totally destroy your credibility as a manager
Managing the office
10 questions to ask the retiring medical office manager
Taking over the role of medical office manager can feel like stepping into big shoes. The retiring office manager has accumulated years of knowledge and insights that you won’t find in a manual or job description. Before they leave, it’s essential to ask the right questions to ensure a smooth transition and set yourself up for success. Here are some key areas to focus on when … [Read more...] about 10 questions to ask the retiring medical office manager
Medical office inventory and asset control checklist
Keeping track of assets in a medical office is essential for maintaining efficiency, compliance, and safety. With the constant flow of supplies, medications, and equipment, it’s easy for things to slip through the cracks. That’s why having a structured approach to inventory and asset management can save time, reduce costs, and prevent potential shortages or oversights. By … [Read more...] about Medical office inventory and asset control checklist
5 quick ways to make your waiting room more welcoming
A full office makeover may not be possible, but every medical practice can make improvements to its patient waiting room. 1 Keep it clean All places of business should be clean, but arguably none more than a medical practice waiting room as it speaks to the quality of care. Take a look around. Are the windows and doors clean? Is there dust on the tables? Does the … [Read more...] about 5 quick ways to make your waiting room more welcoming
7 terms to include in your patient debt collection agency services contract
Outsourcing patient collections enables medical practices to generate needed cash flow and concentrate on clinical operations. That, at least, is the theory. But the strategy does not always work. One of the key factors of success is the actual services contract the medical practice signs with the agency. Many a medical practice has seen the anticipated benefits of outsourcing … [Read more...] about 7 terms to include in your patient debt collection agency services contract
Keep those payables paid with efficient procedures
Managing your medical office's financial obligations effectively not only ensures the smooth operation of your practice but also upholds its financial integrity. Here are the steps to establish efficient accounts payable procedures that help maintain financial stability, ensure compliance, and build strong vendor relationships. 1. Develop a Clear Accounts Payable Policy: … [Read more...] about Keep those payables paid with efficient procedures
7 projects to tackle in September
As September begins, it’s the perfect time to kick off some projects that can set the tone for the rest of the year. The summer lull is over, and it’s likely that both your team and patients are getting back into their routines. Here’s a look at some high-impact projects to consider tackling this September. 1. Patient Flow Optimization September is a great time to assess how … [Read more...] about 7 projects to tackle in September
Medical technology and equipment maintenance checklist
"The computer system is down," are words nobody wants to hear. Maintaining the technology and equipment in your medical office is essential to ensure smooth operations, patient safety, and compliance with healthcare regulations. Use this checklist to keep your office’s technology and equipment in optimal condition. Daily Tasks Check Electronic Health Record (EHR) … [Read more...] about Medical technology and equipment maintenance checklist
Quality improvement checklist for medical office managers
You play a crucial role in ensuring that your practice not only runs smoothly but also continuously improves in quality. Quality improvement isn't just a one-time task—it's an ongoing commitment to making your office more efficient, patient-centered, and compliant with ever-evolving healthcare standards. This checklist is designed to guide you through the key areas of quality … [Read more...] about Quality improvement checklist for medical office managers
Make the most of the last two weeks of August
You know that September often brings a renewed focus on appointments, billing, and patient care. The last two weeks of August, when things might be a bit quieter, offer a golden opportunity to prepare your office for the busy months ahead. Here are some good ways to make the most of this time and set your practice up for success: 1. Audit Patient Records Now is the perfect … [Read more...] about Make the most of the last two weeks of August