An Indiana practice recently established a bonus incentive program for its support staff that has been a huge help to patient collections. "I had managed an office prior to joining this practice where I was able to track patient collections percentages each day," Leanne Craig, office manager at Hendricks Therapy, tells Medical Office Manager. "I had a report within our … [Read more...] about Patient collections ‘bonus incentive’ program increases patient payments and staff pay
Managing the office
Not enough time in the day? Here are four good ways to find new minutes
When responding to Medical Office Manager's readers' survey, many managers said the most difficult part of their job is finding time to get all the work done. So here are four good time management recommendations from workflow advisor Jason Womack of Ojai, CA, author of "Your Best Just Got Better: Work Smarter, Think Bigger, Make More." These recommendations cover … [Read more...] about Not enough time in the day? Here are four good ways to find new minutes
The four aces of hiring: work attitude, willingness, know-how, and personality
To choose the right job candidate, look beyond the hard skills of education and experience and place heaviest emphasis on four soft skills. They are: the performance mindset willingness know-how personality Miss any of those four, and the hire is going to be a disaster, says business consultant, trainer, and coach Patrick Valtin, author of the book,"No-Fail Hiring." It's … [Read more...] about The four aces of hiring: work attitude, willingness, know-how, and personality
An 8-step process to improve your medical practice
By Nick Hernandez bio Physician owners know that there are four key objectives at the core of process improvement: To remove waste and inefficiencies To increase productivity and asset availability To improve response time and agility To sustain safe and reliable operations The question is, how do we do all this? I would suggest a proven technique known as the OODA … [Read more...] about An 8-step process to improve your medical practice
Surviving seven types of nightmare personalities
They may do good work but their obnoxious personalities spawn resentment and negativity. Don't hesitate to strike hard at negative staffers, says Blaine M. Loomer, a management consultant and author of the book, "Corporate Bullsh*t: A Survival Guide." Let them carry on and the office can get more unpleasant every day—for both management and staff. He lists the seven most … [Read more...] about Surviving seven types of nightmare personalities
The Tax Cuts and Jobs Act: Are you and your staff getting the most out of each paycheck?
Sixty-eight percent of employees are not sure how the Tax Cuts and Jobs Act (TCJA) will impact their finances, according to the 2018 "Getting Paid In America" survey conducted by the American Payroll Association. "With recent changes to tax laws, it's more important than ever that employees review their current tax withholding," said Dan Maddux, executive director of the APA. … [Read more...] about The Tax Cuts and Jobs Act: Are you and your staff getting the most out of each paycheck?
How to become a patient-centered practice and improve your profitability
What do old-school electric typewriter manufacturers and medical practices have in common? More than you might think. Ron Howrigon, president and CEO of Fulcrum Strategies, a healthcare consulting firm, tells the story of two of highly competitive typewriter manufacturers, one of which adapted to change and thrived and another which kept manufacturing typewriters right up to … [Read more...] about How to become a patient-centered practice and improve your profitability
5 ways high-performance organizations make meetings effective
By J. Elise Keith bio Every organization has to figure out how to make meetings productive. It's a complex challenge. To be effective, each meeting needs to engage the individual talents of the people involved, work to achieve the organization's specific goals for the moment, and do so in a way that's both culturally relevant and contextually sensitive to the world around it. … [Read more...] about 5 ways high-performance organizations make meetings effective
Are you managing or mentoring your staff?
Good managers manage. If this seems like an obvious statement, consider the many areas of the practice you manage: patient scheduling, billing and collections, purchasing and leasing, office technology, compliance, and others. You also manage a staff. If this, too, seems obvious, ask yourself a question: Have you ever taken the time to think about what "managing a staff" … [Read more...] about Are you managing or mentoring your staff?
Model Employee Social Networking Policy
Why you need this model policy: This model policy will help you protect your practice from the potential threat posed by employee blogging, tweeting, Instagramming, and other social networking. How this model policy helps you: The key to protecting your practice is by implementing clear and specific policies to establish your right to discipline employees for social … [Read more...] about Model Employee Social Networking Policy