Taking over the role of medical office manager can feel like stepping into big shoes. The retiring office manager has accumulated years of knowledge and insights that you won’t find in a manual or job description. Before they leave, it’s essential to ask the right questions to ensure a smooth transition and set yourself up for success. Here are some key areas to focus on when … [Read more...] about 10 questions to ask the retiring medical office manager
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How to set up your successor for success as you retire
As you approach retirement, you've probably been reflecting on your journey as a medical office manager—the challenges you've overcome, the systems you've refined, and the relationships you've built. Leaving all of that behind can be bittersweet, but one of the most important things you can do before you retire is to ensure a smooth transition for your successor. Setting them … [Read more...] about How to set up your successor for success as you retire
How to curb office gossip in your medical practice
Office gossip can quickly create a toxic environment, especially in a medical practice where teamwork and trust are essential for patient care. As a medical office manager, it’s your responsibility to maintain a professional atmosphere where everyone feels respected and focused on their work. Gossip undermines that environment, breeding negativity, reducing productivity, and … [Read more...] about How to curb office gossip in your medical practice
Medical office inventory and asset control checklist
Keeping track of assets in a medical office is essential for maintaining efficiency, compliance, and safety. With the constant flow of supplies, medications, and equipment, it’s easy for things to slip through the cracks. That’s why having a structured approach to inventory and asset management can save time, reduce costs, and prevent potential shortages or oversights. By … [Read more...] about Medical office inventory and asset control checklist
The breakroom saga: a true story with a surprise ending
By Lynne Curry Stay tuned for this week’s exciting episode of The Breakroom Saga. If your office’s breakroom is a hotbed of unresolved conflict, you’ll recognize these characters and their dramas. . At 3 p.m., “Harry” exploded into the manager’s office because someone swiped his turkey and cheese sandwich. According to Harry, one bite would have convinced anyone … [Read more...] about The breakroom saga: a true story with a surprise ending
Try the Pomodoro technique to focus on big projects
As a busy office administrator, you are constantly juggling multiple tasks, deadlines, and priorities. It can be easy to get overwhelmed and feel like you are not making progress on anything. When you need to focus on a large project such as monthly financials, reviewing job applications, implementing new software or other jobs that take time and concentration, try closing your … [Read more...] about Try the Pomodoro technique to focus on big projects
9 tips for virtual onboarding of new remote employees
When onboarding virtual and remote employees for your medical office, setting the stage for success starts with thoughtful planning and clear communication. Bringing someone new into a remote environment requires a different approach, but with the right strategies, you can ensure your new team members feel welcomed, supported, and prepared. First, designate someone to guide … [Read more...] about 9 tips for virtual onboarding of new remote employees
Crisis management in a medical office: Preparing for and responding to unexpected events
In a medical office, crisis management isn’t just about handling emergencies—it's about being prepared for and responding effectively to unexpected events that could disrupt your practice and impact patient care. Whether it’s a natural disaster, a data breach, or an unforeseen staffing issue, having a solid crisis management plan is essential for maintaining the safety, … [Read more...] about Crisis management in a medical office: Preparing for and responding to unexpected events
9-point checklist for medical office cybersecurity
Is your office doing all it can to protect your patients' sensitive medical data? Here's a nine-point checklist to protect the security and privacy of your patients. Use strong, unique passwords for all accounts and change them regularly. Enable two-factor authentication (2FA) for added security. Keep all software and systems up to date with the latest security … [Read more...] about 9-point checklist for medical office cybersecurity
Do you make your employees want to stay?
By Lynne Curry Your employees are leaving, because they want better opportunities. What are you giving them? If it’s not better opportunities, you’ll lose them. Here’s what you need to consider: Do you pay your employees what they’re worth? If you can’t afford competitive compensation, do you compensate by giving employees flexibility and autonomy, allowing … [Read more...] about Do you make your employees want to stay?