By Doug Thorpe Managers face a constant struggle to improve communication within their work teams. Besides being able to accurately articulate any technical aspects about the work (every industry has its key phrases, terms, and buzz words), business leaders have to be ever-mindful of some very basic principles of effective communication. We usually think about communication … [Read more...] about Use all four stages of effective communication
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AMA renews call for gun violence prevention in wake of Tulsa shooting
The American Medical Association (AMA) has again called for prevention of gun violence, this time in response to the targeted killing of physicians on June 1 in Tulsa, Okla., one of the latest in a string of mass shootings across the country. “As we have said repeatedly since declaring gun violence a public health crisis in 2016, gun violence is out of control in the United … [Read more...] about AMA renews call for gun violence prevention in wake of Tulsa shooting
How to find out if the candidate can actually do the job
By Karen Zupko Have you ever hired someone whose professed skill levels during the interview turned out to be lower than you were led to believe? It’s difficult to measure skills and abilities through interview questions alone. Unless you assess candidate skills using objective screening tools, you’ll often be disappointed. Here are 4 ways to reduce the … [Read more...] about How to find out if the candidate can actually do the job
How to stay vigilant without hiring a surprise attack ninja
Remember the Pink Panther movies? Peter Sellers’ character, Inspector Clouseau, hired “Cato” to randomly attack him. He thought unexpected ninja attacks would keep him every vigilant. While the over the top comedy is ridiculous, it does remind us of how to approach cybersecurity. You do not need to hire someone with a kendo stick to beat your staff into compliance, but frequent … [Read more...] about How to stay vigilant without hiring a surprise attack ninja
Adopt these four best practices for successful staff onboarding
A structured onboarding process can lead to a better start for your employees, resulting in better retention and productivity. That’s the word from Paul Edwards, CEO and founder of Cedr Solutions, a provider of custom employee handbooks, management software and HR support. He suggests these four best practices to add to your process. 1. Begin onboarding before your … [Read more...] about Adopt these four best practices for successful staff onboarding
14 good ways to cut your appointment wait times
Long patient wait times cause frustration for patients, stress for reception desk staff, loss of confidence in the practice—and, ultimately, loss of revenue. Here are 14 things you can do to reduce patient wait times, courtesy of Stewart Gandolf, Chief Executive Officer of Healthcare Success, a team of specialists who partner with healthcare clients to profitably deliver … [Read more...] about 14 good ways to cut your appointment wait times
The art of subtle self-promotion
By Julie Perrine As an administrative professional, you’re used to working behind the scenes. Your job is to make your executive look good in the spotlight, not to shine it on yourself. You may even feel more comfortable behind the curtain than on stage. And that’s OK…most of the time. However, to keep your career moving forward, you need to practice some … [Read more...] about The art of subtle self-promotion
How to stay afloat when the office pessimist tries to drag you under
By Lynne Curry Pessimists come at you with negative words such as “you’re wasting your time” or “that will never work.” If you’re not careful, this onslaught can snuff out your enthusiasm, leading you to give up on ideas, adventures or opportunities that might power your career or work life forward. Here’s how to avoid letting a pessimist’s negativity drain your … [Read more...] about How to stay afloat when the office pessimist tries to drag you under
Building an Accountability Culture and a Thriving Practice
Join Lynne Curry, PhD, SPHR, SHRM-SCP and author of “Beating the Workplace Bully,” AMACOM 2016, and “Solutions”, for a fast-paced, practical look at developing an accountability culture in your organization. Here's just some of what you’ll learn: • Why accountability matters to your bottom line • The key steps for creating an accountable culture • How to … [Read more...] about Building an Accountability Culture and a Thriving Practice
Gen Z: Avoid crucial mistakes when managing them
By Lynne Curry Question: We’re hiring a group of young office interns this summer for a special project and are trying to figure out the best team member to supervise them. We’re thinking someone as close in age to them as possible. Your thoughts? Answer: You’re hiring Gen Z workers, individuals born after 1995. The oldest Gen Z workers are 27, and while similar to Gen Y … [Read more...] about Gen Z: Avoid crucial mistakes when managing them