By Nick Hernandez bio How do you know that your overall business is healthy? How do you know that the business processes you perform are working properly? Now, how would others in your practice know? Metrics are important for a number of reasons. For starters, if you don't know how well you are doing, how do you know what to keep doing and what to change? Words without … [Read more...] about How to assess the overall health of your medical practice
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Improving your revenue cycle efficiency
Modern medical practices are experiencing immense pressures as a result of increased regulatory scrutiny, changing reimbursement mechanisms, and a shift toward more patient-focused care. Revenue cycle management is particularly challenging, given all the complex rules, the number of people involved, and the tools and systems used to capture and process the information, … [Read more...] about Improving your revenue cycle efficiency
Six steps to prepare for an active shooter event in the workplace
Active shooter events are devastating and unpredictable, says Melissa Gonzalez Boyce, a legal editor for XpertHR. She also points out that, unfortunately, the frequency of these incidents has increased, and often occur in a place of business. "Due to recent events, I believe more organizations are seeing the need for policies to prepare their employees for such an … [Read more...] about Six steps to prepare for an active shooter event in the workplace
How your staff can help prevent costly malpractice lawsuits
Doctors aren't the only ones who cause malpractice claims. Staff can cause them too by the way they treat the patients and by the way they do their jobs. It's not the clinical mishap that most often causes a patient to see a lawyer. Many patients sue because they are dissatisfied or because there is a lack of communication. To a great extent it is not the physicians but the … [Read more...] about How your staff can help prevent costly malpractice lawsuits
How to handle the ‘bully doctor’ without losing your temper or your job
A growing concern in all types of professional offices is the bully boss. "Bullying is the issue for this decade that sexual harassment was in the 1980s," says Rachel Schaming, a business and leadership coach based in Tucson, AZ. In a physician practice, the issue is especially difficult, because the bully is often a senior doctor. As a result, staff don't want to mention the … [Read more...] about How to handle the ‘bully doctor’ without losing your temper or your job
3-point retention strategy
By Julie Ellison bio Great medical offices are built with great people. In today's competitive employment market, it's hard enough to recruit those great people, but the real challenge is getting them to stay. Traditional retention strategies haven't worked so it's time to take a fresh look at how to keep the best people you have. Benefits vs. retention We often … [Read more...] about 3-point retention strategy
How to manage maternity or leaves of absence
Employee leaves of absence for maternity or medical reasons can be tricky to navigate and can place heavy staffing and workload burdens on small and mid-sized practices, says Chris Lessard, an HR advisor with CEDR HR Solutions. Lessard, a California-based attorney, says practices can face potential discrimination claims for violating leave-of-absence laws, along with … [Read more...] about How to manage maternity or leaves of absence
Getting that new patient info into EHR before appointment
Here are some reader tips for getting new patient information into the electronic health records prior to an appointment. They come from Tina Wheeler, Practice Manager for General and Laparoscopic Surgical Associates in Maryville, Il. This busy multi-physician general surgery office has four physicians and one nurse practitioner, with patients scheduled among these five … [Read more...] about Getting that new patient info into EHR before appointment
Internet use can help patients self-diagnose rare genetic disorders
The notion of empowering patients to take control over their own health care is particularly powerful within the realm of genomic diagnostics to the extent that patients can theoretically seek their own tests without a physician's order for an undiagnosed genetic disease or disorder they suspect they might have. Leaving aside the question of whether this is a positive or … [Read more...] about Internet use can help patients self-diagnose rare genetic disorders
CMS releases 2020 Proposed Rule for the Quality Payment Program
The Centers for Medicare & Medicaid Services (CMS) has released its proposed policies for the 2020 performance year of the Quality Payment Program via the Medicare Physician Fee Schedule (PFS) Notice of Proposed Rulemaking (NPRM). Key proposals for 2020 performance year of the Quality Payment Program include: Increasing the performance threshold from 30 points to … [Read more...] about CMS releases 2020 Proposed Rule for the Quality Payment Program