It's a typical day at work. You're on the computer, entering data, while you're talking on the phone. A staff member comes to your office door, stack of papers in hand, and you motion for her to come in and put the papers on your desk. You continue your phone conversation, momentarily removing your hands from the keyboard in order look through the papers. You're a multitasking … [Read more...] about The myth of multitasking
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What you need to know when a bully takes you on
By Lynne Curry bio You've met bullies who play a win/lose game, even as you aim for a win/win solution. Guess who loses when they take you on? You do. Would you like to win, or at least not lose? Here's what you need to know: Fail the bully's test We believe or like to believe the best of everyone. When a bully first tests us with a demeaning slam, we often … [Read more...] about What you need to know when a bully takes you on
Mind-map your way toward creating a great employee handbook
Sitting down with pen and paper and freely jotting down ideas may not sound like the best path toward creating a well-crafted employee handbook, but it's a great place to start. That free-flowing process, called mind-mapping, unleashes the creative part of your brain and is far more effective than writing a content outline for your handbook, according to writing coach and … [Read more...] about Mind-map your way toward creating a great employee handbook
OIG issues genetic testing fraud alert
Have your patients got themselves involved with a genetic testing scam? The Office of Inspector General has issued a fraud alert warning of a genetic testing fraud scheme. According to the OIG, scammers are using telemarketing calls, booths at health fairs and public events and door-to-door visits offering Medicare beneficiaries cheek swabs for genetic testing. The objective … [Read more...] about OIG issues genetic testing fraud alert
Staff name badges help patients feel comfortable
A seemingly simple, easy-to-implement change can have a positive impact on your practice. Staff name badges make patients feel at ease and help facilitate friendly relationships between medical workers and patients. A recent nationwide survey finds four out of five patients say it is important to identify the name and specialty of medical personnel when being treated. … [Read more...] about Staff name badges help patients feel comfortable
Tell your patients about the new eMedicare app launched this year
The Centers for Medicare & Medicaid Services (CMS) has launched an app that gives consumers a modernized Medicare experience with direct access on a mobile device to some of the most-used content on Medicare.gov. The "What's Covered" app lets people with Original Medicare, caregivers and others quickly see whether Medicare covers a specific medical item or service. … [Read more...] about Tell your patients about the new eMedicare app launched this year
Avoid These 5 Common PowerPoint Mistakes
By Cheryl Toth, MBA bio Who among us has not suffered (or slept) through a deadly PowerPoint presentation in a meeting or at a conference? We all know a bad set of slides when we see them. Yet many of us make the same mistakes in our own presentations that we hate to sit through in someone else's. PowerPoint will continue to be a ubiquitous tool for business presentations. … [Read more...] about Avoid These 5 Common PowerPoint Mistakes
Are you “aggressive” or “assertive”? Take this quick self-evaluation and find out
To manage people, a manager has to be assertive. But be aware that there's a strong difference between being assertive and being aggressive, says Judy Belmont, MMF, LPC, a psychotherapist and workplace wellness trainer in Philadelphia. The assertive manager sets limits and enforces standards. Every manager has to do that. If the rules aren't enforced, or if there are no … [Read more...] about Are you “aggressive” or “assertive”? Take this quick self-evaluation and find out
5 purchasing tips that can save money for your medical practice
Cutting purchasing costs doesn't have to be difficult. Here are five approaches to purchasing your medical practice should consider. 1 Join other offices and take advantage of group discounts. Because the group represents a lot of business, it can tell a vendor it will use it exclusively in exchange for an overall, sizeable discount. The group can also get individual … [Read more...] about 5 purchasing tips that can save money for your medical practice
Creating a peaceful office environment
It goes without saying that office conflict, poor attitudes, and negative staffers undermine peace and tranquility. But any bad behavior you bring to the workplace also impacts harmony. Who, you? Yes, it's all about the people and you're one of them. To the mirror Your negativity or bad mood greatly affects others. "We engage in emotional contagion," says Sigal Barsade, a … [Read more...] about Creating a peaceful office environment