As a medical office manager, you play a crucial role in safeguarding sensitive patient information in an increasingly digital landscape. October is Cybersecurity Awareness Month, making it an ideal time to revisit your cybersecurity practices, ensure compliance with regulations, and raise awareness among your staff about potential cybersecurity risks. Here’s how you can … [Read more...] about It’s Cybersecurity Awareness Month: Protecting patient data in a digital world
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Great ideas to keep your remote staff engaged
Engaging remote staffers can be a challenge, but as a medical office manager, you have the unique opportunity to foster a cohesive and motivated team, even from a distance. Creating a culture of engagement starts with maintaining open and effective communication. Regular check-ins through video calls, phone calls, or messaging platforms can help maintain personal … [Read more...] about Great ideas to keep your remote staff engaged
Here’s a simple sample cancellation policy
Last-minute cancellations can turn an orderly day at the office into chaos as you scramble to reach patients to fill unexpected openings in the schedule. Unfilled appointment slots are costly in terms of clinician time, staff time and office overhead. That's why you need to have an appointment cancellation policy and convey it to your patients. Here's a short and simple … [Read more...] about Here’s a simple sample cancellation policy
9 things to know about billing software
The large majority of medical offices use billing software. If you haven't made the leap to billing software yet, or if you are shopping for a new software vendor, here are things to know. With billing software, you can automate the entire billing process, from sending out invoices to processing payments. This can save you a lot of time and reduce the risk of errors. This … [Read more...] about 9 things to know about billing software
Employers need to come to grips with employees’ mental health struggles
By Lynne Curry “I’m not my employees’ babysitter, their mommy, or their therapist,” the CEO insisted. The problem that led to his call—his company’s 2024 employee survey revealed large numbers of his company’s employees expected mental health benefits. “What are these employees thinking?” he asked. “We offer a generous sick leave allowance and they’re asking for paid … [Read more...] about Employers need to come to grips with employees’ mental health struggles
8 proven ways to totally destroy your credibility as a manager
A manager can have great knowledge and great skills, but without credibility with both doctors and staff, don't expect success. What is credibility? It can be defined as "what we do and how we do it that causes others to respect and believe us." The "what-we-do" is the tangible things – the work and its results. The "how-we-do-it" is the behavior that demonstrates a person's … [Read more...] about 8 proven ways to totally destroy your credibility as a manager
How to improve communication between clinical and admin staff
As a medical office manager, you understand the critical importance of effective communication between healthcare staff and administrative staff. Smooth communication ensures that your office operates efficiently and provides the best possible care for patients. Here are some practical steps you can take to improve communication within your team. Firstly, establish regular … [Read more...] about How to improve communication between clinical and admin staff
Good responses to bad patient reviews
It is important to address every online review—good or bad—publicly so that others reading the review will know you are responsive to patient communication and concerns. Here are some simple steps to addressing a bad review, potentially resolving the patient’s complaint and showing possible future patients how you deal with patient concerns. Keep your cool As much as we … [Read more...] about Good responses to bad patient reviews
How to build leadership skills as a new manager
Stepping into the role of a medical office manager is exciting, but it also comes with a new set of challenges. One of the most important aspects of your job is leading your team effectively. As the person responsible for the smooth day-to-day operations of the office, developing strong leadership skills is essential for your success and the success of your team. While … [Read more...] about How to build leadership skills as a new manager
How to supervise former peers as a new medical office manager
Congratulations on your promotion! Moving into the role of medical office manager is an exciting step in your career. But with this new position comes the challenge of supervising people who were once your peers. It’s a tricky situation, but with the right approach, you can manage these relationships while earning the respect and trust of your team. Here are some practical … [Read more...] about How to supervise former peers as a new medical office manager