An exit interview should bring to light far more than what is good and bad about the office. It should give insight into what's really going on and produce ideas for making improvements. There's an art to exit interviewing. It's a matter of getting the staffer to talk and asking the questions that will keep them talking. A smile at the start Start by setting a positive … [Read more...] about Here’s how to get good stuff about the office during an exit interview
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Stop Playing Claim Denial Ping Pong!
Click here for the presentation slides Presenter:Beth Pysell, CPC, RCC Are you fed up with playing "claim denial ping pong" … that endless back and forth struggle to collect money that is clearly and rightfully yours? Has fighting claim denials become an exhausting internal task that triggers unnecessary work and expense, interferes with the productivity of your … [Read more...] about Stop Playing Claim Denial Ping Pong!
How exit interviews support your management
By Paul Edwards bio Does your practice use exit interviews safely and beneficially? Small practices do not need to conduct these interviews in person—in fact, you shouldn't! However, making an attempt to gather exit interview perspectives from every departing employee can help support your management actions and protect the practice. The steps you should take depend … [Read more...] about How exit interviews support your management
The duty to accommodate the religious beliefs of employees & job applicants
Federal and state laws ban employers from discriminating against employees on the basis of religion. Mere tolerance of religious differences in the workplace isn't enough to comply. Employers must also take affirmative steps to accommodate religious beliefs to the point of undue hardship. The EEOC is contending that the hospital's refusal to let the worker wear a mask instead … [Read more...] about The duty to accommodate the religious beliefs of employees & job applicants
The 10 things HHS says you should be doing to stop phishing, ransomware and other threats
HHS has published a Guidance on cybersecurity for healthcare organizations. Even though it's voluntary, the new HHS Guidance is significant to the extent it lays out the agency's expectations of the measures medical offices and other organizations should take to protect medical data from cybersecurity threats. How the Guidance came about The genesis of the Guidance is a … [Read more...] about The 10 things HHS says you should be doing to stop phishing, ransomware and other threats
How an OBGYN practice increased their Google ratings
Prospective patients frequently rely on online reviews from current or former patients before selecting a physician. But how can you convince your satisfied patients to post good reviews? Here's how one OG-GYN practice handled it. "We are a private practice OBGYN office in Southern New Hampshire," writes Administrative Coordinator, Amanda Giglio, "and, as a specialty … [Read more...] about How an OBGYN practice increased their Google ratings
Roundtable discussions focus on ‘whatever anybody needs help with’
Staff meetings are important, but they aren't enough, says Martha King, practice manager of Portland Surgical Associates in Portland, ME. Generally, staff meetings cover things staff don't have a hand in. What King has found is that staff also need time to discuss operational matters and talk about "whatever anybody needs help with." So for those other things, King holds … [Read more...] about Roundtable discussions focus on ‘whatever anybody needs help with’
How telehealth can transform your medical practice
Telehealth— the practice of providing a range of healthcare services remotely, as opposed to face-to-face— is revolutionizing the practice of medicine. Adopting it can help you substantially grow your medical practice, according to Nick Hernandez, founder and CEO of ABISA, a consultancy specializing in strategic healthcare initiatives. "I have been helping … [Read more...] about How telehealth can transform your medical practice
Employee incentive program increases number of patient well exams—and practice revenue
Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its office. "In the past, we always ran a recall report and had our staff call patients that were due for well exams," Camille Gamble, practice manager, tells Medical Office Manager. Although the process seemed to work okay, … [Read more...] about Employee incentive program increases number of patient well exams—and practice revenue
Feds target doctors who took kickbacks
When it comes to breaking up diagnostic lab kickback schemes, federal enforcers start with the lab that paid the kickbacks and then turn to the downstream physicians who accepted them. This was the pattern in the Millennium Labs case. And now it seems to be playing out in the other lab kickback mega-scandal, the one involving Health Diagnostic Laboratory, Inc. (HDL). The … [Read more...] about Feds target doctors who took kickbacks