Most likely you've already learned to manage the administrative issues and challenges related to workers' compensation and disability claims. Far more difficult to manage, however, are issues related to patients who are trying to abuse the system — particularly patients who expect you to cooperate, or even participate, in their schemes to bilk the system. As one medical … [Read more...] about How to handle patient abuse of workers’ compensation or disability claims
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Build your hiring muscles through advanced hiring techniques
Hiring is a critical task for every medical office manager, yet sometimes it may seem hard or nearly impossible to find, screen and hire great employees. That needn't be the case, according to Paul Edwards, CEO and co-founder of CEDR HR Solutions of Tucson, AZ. He says the average cost of employee turnover runs between 50 percent and 200 percent of an employee's annual … [Read more...] about Build your hiring muscles through advanced hiring techniques
What #MeToo means for corporate America and why employers must continue to address sexual harassment in the workplace
The #MeToo movement brought awareness and conversation to one of the most urgent issues facing the workplace today, but not enough data has been available to point to the causes or solutions until now. A new study, "What #MeToo Means for Corporate America," conducted by the Center for Talent Innovation (CTI), is the first of its kind to measure the scope of the problem within … [Read more...] about What #MeToo means for corporate America and why employers must continue to address sexual harassment in the workplace
CMS proposes changes to modernize Medicare and aid the doctor-patient relationship
The Centers for Medicare & Medicaid Services (CMS) has proposed changes that would increase the amount of time that doctors and other clinicians can spend with their patients by reducing the burden of paperwork that clinicians face when billing Medicare. The proposed rules are intended to help restore the doctor-patient relationship by empowering clinicians to use their … [Read more...] about CMS proposes changes to modernize Medicare and aid the doctor-patient relationship
5 actions to take when you hear, “I don’t trust you”
By Audrey Epstein bio Talking about trust is tough in business. When a colleague tells you, "I don't trust you" your first instinct is probably to react defensively or aggressively, and rarely with curiosity and an openness to understand. You take "I don't trust you" as an attack on your character and an afront to your integrity. But trust is the foundation for strong, … [Read more...] about 5 actions to take when you hear, “I don’t trust you”
3 tips for selecting a health and benefits advisor
By David C. Fortosis bio The responsibility of selecting, designing, financing, and managing employee benefits is a critical task in today's medical office business. Retirement and medical benefits are subject to more and more legislation and require adherence to legislative mandates. In addition, the combination of retirement and health and welfare benefits … [Read more...] about 3 tips for selecting a health and benefits advisor
With quality a monthly topic, improvements are never ending
A surgery practice in Grand Rapids, MI, stays in constant improvement mode with ongoing quality discussions. Quality is part of the agenda of the monthly business meetings, which include both staff and physicians, says practice manager Jennifer Jamula of Pediatric Surgeons of West Michigan. “Anything somebody thinks needs improvement” is open to discussion – patient care, … [Read more...] about With quality a monthly topic, improvements are never ending
The patient privacy epidemic and what can be done about it
By Mark Hughes In most medical office or hospital reception areas, speech privacy is virtually nonexistent. Because these spaces rarely have walls or partitions to block sound, patients often overhear conversations between office personnel and other patients. Lack of speech privacy is by no means confined to reception areas and pharmacy lines – the problem is also present … [Read more...] about The patient privacy epidemic and what can be done about it
Three dimensions of medical practice cohesion
By Nick Hernandez bio Cohesion is the intense bonding of employees, strengthened over time, that results in absolute trust. It is characterized by the subordination of self and an intuitive understanding of the collective actions of your medical practice and of the importance of teamwork, resulting in increased productivity. Cohesion is achieved by fostering positive … [Read more...] about Three dimensions of medical practice cohesion
Feds target providers who took free test cup kickbacks from Millennium Labs
Free point-of-care test cups from Millennium Labs have become radioactive. So far, at least six different providers have agreed to fork over significant amounts (ranging from $40K to $186K) to settle kickback charges stemming from accepting those freebies from the now bankrupt lab, including two settlements in just the past six weeks. Fallout from the continuing scandal is an … [Read more...] about Feds target providers who took free test cup kickbacks from Millennium Labs