January can feel like being thrust into a race after a peaceful stroll. The holidays are over, the inbox is full, and deadlines seem to stack up faster than you can tackle them. As the manager of a busy office, you're often the one holding it all together, but who’s holding you together? Let’s be honest: you can’t take care of your team, your patients, or your office if … [Read more...] about Taking Care of Yourself as the Work Pace Ramps Up
Productivity
Why Your Patients Want You to Text Them (And How to Do It Right)
Texting has become an increasingly popular mode of communication, not just for personal interactions but also for professional ones—including healthcare. Patients of all ages, from tech-savvy Millennials to older generations growing more comfortable with smartphones, are embracing text messaging for its convenience and accessibility. As a medical office manager, incorporating … [Read more...] about Why Your Patients Want You to Text Them (And How to Do It Right)
Exploring the Four-Day Workweek: A Map for Medical Office Managers
As discussions around workplace flexibility continue to grow, the idea of a four-day workweek has gained significant attention in the United States. From pilot programs in the private sector to proposed legislation, such as the Thirty-Two Hour Workweek Act introduced in 2024, the potential shift to a shorter workweek is becoming more than just a trending topic. For medical … [Read more...] about Exploring the Four-Day Workweek: A Map for Medical Office Managers
How to Schedule Physician-Patient Phone Appointments Efficiently
Scheduling physician-patient phone appointments may seem straightforward, but without a thoughtful approach, it can become chaotic for both your team and patients. By putting the right systems in place, you can ensure these appointments are scheduled efficiently, with minimal confusion and maximum patient satisfaction. 1. Understand the Need for Phone Appointments Determine … [Read more...] about How to Schedule Physician-Patient Phone Appointments Efficiently
Payroll Part 2: How to Hire a Payroll Specialist for Your Medical Office
Hiring a payroll specialist for your medical office is a big decision. Payroll isn’t just about cutting checks—it’s about ensuring compliance with labor laws, maintaining employee satisfaction, and keeping the financial operations of your practice running smoothly. Here’s how you can find the right person for the job. Define the Role Clearly Before you … [Read more...] about Payroll Part 2: How to Hire a Payroll Specialist for Your Medical Office
Cheat Sheet: Common Medical Office Software Functions
This cheat sheet provides a quick guide to understanding the essential functions of commonly used medical office software systems, including Electronic Health Records (EHR), practice management software, and billing systems. Use this to ensure efficient, accurate, and streamlined processes. 1. How to Search for and Update Patient Records Search Patient … [Read more...] about Cheat Sheet: Common Medical Office Software Functions
Payroll Part 1: Deciding Between In-House and Outsourced Payroll
As a medical office manager, one of your critical responsibilities is ensuring payroll runs smoothly and accurately. It’s not just about paying your team on time—it’s also about compliance with tax laws, handling deductions, and ensuring employee satisfaction. Deciding whether to manage payroll in-house or outsource it is a significant decision that can impact your office’s … [Read more...] about Payroll Part 1: Deciding Between In-House and Outsourced Payroll
A Tool You Can Use: Staff Meeting Agenda and Minutes Template
Here's a Staff Meeting Agenda and Minutes Template specifically designed for a medical office manager. This template will help ensure each meeting is structured, purposeful, and documented for easy follow-up. Staff Meeting Agenda and Minutes Template Meeting Details Date: ___________________________ Time: ___________________________ Location: … [Read more...] about A Tool You Can Use: Staff Meeting Agenda and Minutes Template
Take a Well-Deserved Break This Thanksgiving: How to Unplug and Recharge
With Thanksgiving just a few days away, it’s time to think about how you’ll step away from the demands of managing a busy medical office and truly enjoy the holiday. As a medical office manager, you’re used to juggling responsibilities, solving problems, and keeping everything running smoothly. But even the best managers need a break, and Thanksgiving is the perfect opportunity … [Read more...] about Take a Well-Deserved Break This Thanksgiving: How to Unplug and Recharge
10 things you can do right now for better patient relations
Positive patient relations not only lead to higher satisfaction rates but also foster loyalty and trust in your practice. Here are 10 strategies you can implement to improve patient relations effectively. 1. Enhance Communication Be Transparent: Ensure that patients are well-informed about their treatment plans, appointment schedules, and billing … [Read more...] about 10 things you can do right now for better patient relations