By Elizabeth M. Miller bio Employees' attitudes have changed over the years. Good, loyal employees want more than a paycheck and health benefits. Studies have shown that compensation does not even rate in the top 5 of what makes an employee happy with their job. I believe happy employees are productive employees and anyone who believes otherwise is overlooking the … [Read more...] about Employee morale and your practice’s productivity: 5 easy ways to boost both
Productivity
How to recognize and deal with burnout
Here are some tips for medical office managers on why they might suffer burnout, how to recognize it, and what they can do to prevent and deal with it. Understand the causes of burnout: Burnout is a form of chronic stress that results from prolonged exposure to job demands that exceed a person's resources. For medical office managers, burnout can stem from factors such as … [Read more...] about How to recognize and deal with burnout
3 steps to success for a new medical office manager
Dear Medical Office Manager: I've just been promoted to manager of a medical office. What should I do now to ensure success? Congratulations on your promotion! Here are three steps you can take to ensure success in your new role as a medical office manager: Get to know your team: Take the time to meet and build relationships with your staff. This will help you … [Read more...] about 3 steps to success for a new medical office manager
6 ways to dodge the dreaded performance review
Performance reviews: You don't like to do them, employees dread them and they may not be all that effective in improving work behavior. Here are five alternatives to an annual performance review. Regular feedback sessions: Instead of a once-a-year review, schedule regular feedback sessions throughout the year to discuss performance and provide feedback. These sessions … [Read more...] about 6 ways to dodge the dreaded performance review
How to focus on the important stuff
As a busy medical office manager, it's crucial to stay organized and focused on your important projects. Here are some specific tips to help you maintain focus in at the office: Prioritize Your Tasks: Identify your most critical tasks and prioritize them based on urgency and importance. This might include patient scheduling, billing, compliance, and staff management. … [Read more...] about How to focus on the important stuff
Four fixes for job burnout
By Lynne Curry Are you burned out and not sure how to fix it? In 2024, emails from burned-out managers and employees have flooded my workplace coach inbox. Here’s what some have said: “I’m running on empty;” “mentally exhausted and emotionally drained;” “constantly on edge and irritable;” “on autopilot, just going through the motions, and don’t see any way out.” If you … [Read more...] about Four fixes for job burnout
Getting your head back in the game after summer vacation
It can be hard to come back to the office after the fun and relaxation of summer vacation. Consider these tips for a smooth transition and an efficient workflow. Reconnect with the Healthcare Team: Upon your return, schedule meetings with key healthcare professionals and staff members. Discuss any recent changes, updates, or challenges that occurred during your absence. … [Read more...] about Getting your head back in the game after summer vacation
How to turn setbacks into comebacks
In the fast-paced world of medical office management, setbacks are inevitable. Whether it's a sudden staff shortage, an unexpected change in regulations, or a dip in patient satisfaction, these challenges can feel overwhelming. However, with the right mindset and strategies, you can transform these setbacks into powerful comebacks. Here's how: Embrace the Setback First things … [Read more...] about How to turn setbacks into comebacks
Who’s going to win the return to the office battle?
By Lynne Curry After the pandemic wound to a close, employers began pushing employees to return to the office. Fifty percent of U.S. employers issued a full or hybrid RTO (return to office) mandate in 2022 and 2023, and almost all employers planned implementing an RTO mandate before the end of 2024. Employers perceived, and many experienced, benefits from implementing RTO … [Read more...] about Who’s going to win the return to the office battle?
Model Tool: Office move checklist
Why you need this checklist: When moving offices, there is no room for error. Every day that physicians can't get into the new location or can't see their patients, the practice is out of business. The key to success is good planning. How this checklist helps you: This checklist contains essential items you must consider for a successful move. How to use this … [Read more...] about Model Tool: Office move checklist