Medical Office Manager

Productivity

Overloaded at work? Here’s what you should do

You have more work than you can handle—and no matter how hard you work, you can't seem to get ahead. In fact, it's gotten to the point that you're exhausted. Most days you don't even like your job anymore. If this sounds like you, it's time to make a change. And that change doesn't have to involve a new place of employment. Instead, it's time to assess your situation and … [Read more...] about Overloaded at work? Here’s what you should do

The Israel/Hamas conflict rocks our workplace

By Lynne Curry Question: I supervise a tight-knit team of professionals that work hard and play hard. To describe them as intense would be an understatement. They all care about current events and their heated discussions add spice to the workday. Even more important, their commitment to improving the world is core to why they’re willing to work for low salaries in our small … [Read more...] about The Israel/Hamas conflict rocks our workplace

When a full-time employee works a second full-time job

By Lynne Curry Question: I supervise a talented but difficult employee, whose performance has always been spotty but recently went downhill. Lately, “Scott” has dragged himself into the office every morning. He looks exhausted. His eyelids half-close during staff meetings. Because I felt concerned, I asked him if he was okay. He said he was just working too hard. He pointed … [Read more...] about When a full-time employee works a second full-time job

Are you tossing and turning with job worry at night?

How did you sleep last night? Were you able to turn off your brain and forget about work, or were you kept awake with worries about problems at the office? Your responsibilities as a medical office administrator can sometimes be all-consuming, leading to work-related worries even during your precious off-hours. To maintain a healthy work-life balance and reduce stress, it's … [Read more...] about Are you tossing and turning with job worry at night?

Develop a habit of training your staff and create a corporate culture of excellence

"Excellence is an art won by training and habituation," said Aristotle. "We are what we repeatedly do. Excellence, then, is not an act but a habit." If excellence is a habit you'd like to instill in your staff, then you need to train them properly and make a habit, too, of training and retraining. Why invest in training employees? There are many reasons there's an ongoing … [Read more...] about Develop a habit of training your staff and create a corporate culture of excellence

Second job or side hustle: How to work with moonlighting employees

Dealing with moonlighting employees can be a delicate situation for an office manager. Moonlighting refers to employees holding a second job or pursuing other sources of income outside of their primary employment. While moonlighting itself might not be inherently negative, it can potentially impact an employee's performance and commitment to their primary job. Here's how an … [Read more...] about Second job or side hustle: How to work with moonlighting employees

3 top tech trends in healthcare administration for efficiency and patient care

In an era of rapid technological advancements, medical office managers find themselves at the crossroads of adopting innovative solutions to streamline operations, enhance patient care, and ensure compliance. Here are three top trends revolutionizing medical office operations. AI-Powered Scheduling: A Precision Approach to Appointment Management One of the most … [Read more...] about 3 top tech trends in healthcare administration for efficiency and patient care

Effective staff scheduling: Balance coverage, satisfaction, and work-life harmony

Achieving the delicate balance between adequate staffing coverage, employee satisfaction, and work-life balance is a task that requires finesse and strategic thinking. Consider these innovative scheduling techniques and software solutions that can help you optimize your staff scheduling process for the benefit of both your team and your patients. The challenge of staff … [Read more...] about Effective staff scheduling: Balance coverage, satisfaction, and work-life harmony

6 reasons to have on-site childcare…and how to set it up

For onsite employees, care of their children is a constant worry. Inconvenient dropoff and pickup times, last minute cancellations by caregivers, concerns about the care being given and a host of other problems haunt employees through the work day. For some offices, a child care service at or near the office is a solution the benefits parents and the employer. Advantages of … [Read more...] about 6 reasons to have on-site childcare…and how to set it up