By Nick Hernandez bio Many practices are hearing about telemedicine and becoming increasingly interested in how such a program could be implemented in their operations. Physicians want to start a telemedicine program quickly. Practice managers don't want to learn by trial and error. The biggest issue I see by far is that practices immediately focus on the technology. … [Read more...] about What you need to consider before getting started in telemedicine
Risk management
What to do when a staffer lodges a valid complaint against a doctor
Any complaint from a staffer about a boss is unpleasant to address. But when the alleged culprit is a physician, the situation can get grim. Confronting the doctor could put the manager in a job-threatening position. It's a touchy situation, says Linnda Durre, PhD, a business consultant, corporate trainer and author of "Surviving the Toxic Workplace: Protect Yourself Against … [Read more...] about What to do when a staffer lodges a valid complaint against a doctor
How exit interviews support your management
By Paul Edwards bio Does your practice use exit interviews safely and beneficially? Small practices do not need to conduct these interviews in person—in fact, you shouldn't! However, making an attempt to gather exit interview perspectives from every departing employee can help support your management actions and protect the practice. The steps you should take depend … [Read more...] about How exit interviews support your management
The 10 things HHS says you should be doing to stop phishing, ransomware and other threats
HHS has published a Guidance on cybersecurity for healthcare organizations. Even though it's voluntary, the new HHS Guidance is significant to the extent it lays out the agency's expectations of the measures medical offices and other organizations should take to protect medical data from cybersecurity threats. How the Guidance came about The genesis of the Guidance is a … [Read more...] about The 10 things HHS says you should be doing to stop phishing, ransomware and other threats
Is your medical office prepared to accommodate an aging population?
Talk of an aging population isn't idle chatter. According to the U.S. Census Bureau, 2030 will mark a significant turning point in the nation's history. By then, all baby boomers will be older than 65. This means that one in every five residents will be retirement age. An aging population presents increasing challenges from the standpoint of health care and related patient … [Read more...] about Is your medical office prepared to accommodate an aging population?
Traps to avoid: Giving ex-practice employees access to PHI
Your medical office staff understands the imperative of safeguarding personal health information (PHI) and wouldn't let strangers roam about the facilities freely. But it's easy for them to lower their guard when a former employee comes back to the practice, e.g., to pick up a final paycheck or just make a social call. Ex-employees are a common and virulent privacy threat, even … [Read more...] about Traps to avoid: Giving ex-practice employees access to PHI
Not just another HR story
By Lynne Curry bio Which do you believe? ☑ You can't trust anyone in HR: they'll get you talking, look sympathetic, but then turn everything you say over to management; ☑ HR is a luxury we don't need when we need all our budget resources to pay the employees who produce; ☑ HR = a partnership for managers, employees & organizations; ☑ HR = lots of talk + … [Read more...] about Not just another HR story
10 Tips for Safely Navigating Maternity Leave of Absence
By Paul Edwards bio As employers and managers, all of us, at one point or another, will have an employee who is or becomes pregnant and needs to take a Maternity Leave of Absence (LOA). In fact, some of the most frequently asked questions we get here at CEDR HR Solutions revolve around what an employer is required by law to provide to their pregnant employees. Common … [Read more...] about 10 Tips for Safely Navigating Maternity Leave of Absence
How employers can help break the stigma of mental health in the workplace?
May is Mental Health Awareness Month! With approximately 1 in 5 adults in the U.S. experiencing mental illness, according to the National Institute of Mental Health, it is imperative that today's employers focus on breaking the stigma around mental health in the workplace. Why is it important to employers? By addressing this taboo topic, employees can educate themselves and … [Read more...] about How employers can help break the stigma of mental health in the workplace?
Should your medical office have a moonlighting policy?
Ideally, you want medical office staff members to work only for the practice. This ensures that the job—the job they are doing for you—is their primary focus. Unfortunately, this expectation might not be realistic. Following the moon There are a number of reasons employees moonlight. The most common reason is money. Working a second job may be a necessity, especially for … [Read more...] about Should your medical office have a moonlighting policy?