Q: I don't know how to say this delicately, so I'll get right to the point. A staffer at our practice has terrible body odor. Her B.O. is so bad that several other staffers have approached me, saying they don't want to work with her. Also, they have asked me to do something about the situation. I'm usually good at counseling employees, but this particular problem has me … [Read more...] about When an employee has body odor
Risk management
Get organized or suffer
By Steve M. Cohen bio I usually focus more on the serious sides of personnel management, the kind of issues that can close down a business or organization if mishandled. "Getting organized" might not sound like one of those issues, but I've witnessed cases where disorganization was clearly a factor in success and failure. Especially in environments like those faced … [Read more...] about Get organized or suffer
Practices recognize that health care compliance management must be addressed, despite challenges
A nationwide survey finds health care organizations and businesses, including medical practices, confront time and staffing challenges when it comes to health care compliance management. Expertise is also an issue, as is keeping up with changes. Nevertheless, medical practices and other health care providers recognize the importance of health care compliance management. The … [Read more...] about Practices recognize that health care compliance management must be addressed, despite challenges
Simple differences may hide volumes
By Steve M. Cohen bio Management is often a game of differentiating between the mundane and the critical. Like many things involving humans, management often includes a lot of seemingly similar demands that turn out to be very different. One of the most important can involve the difference between "practice" and "policy." Legally and otherwise, there's a … [Read more...] about Simple differences may hide volumes
Management really does matter
By Steve M. Cohen bio Although most of us assume the obvious, it's worth stressing the underlining need for good management and "mess management" in any organization. There is much that you can do to anticipate the potholes and to navigate around them if you are savvy and prepared. It helps if you have formal education in leadership and management, but even if you don't, … [Read more...] about Management really does matter
IOM report targets diagnostic errors, calls for medical offices to help improve process
Estimating that most individuals experience at least one diagnostic error at some point in life, and 5 percent of adults experience an error each year, a report from the Institute of Medicine (IOM), Improving Diagnosis in Health Care," the latest in its Quality Chasm Series, asserts that "[i]mproving the diagnostic process is not only possible, but also represents a moral, … [Read more...] about IOM report targets diagnostic errors, calls for medical offices to help improve process
Massachusetts doctor indicted in Anti-Kickback case
A Massachusetts gynecologist was arrested in connection with allegedly accepting free meals and speaker fees from a pharmaceutical company in return for prescribing its osteoporosis drugs, allowing pharmaceutical sales representatives to access patient records, and lying to federal investigators. The physician was indicted on one count of violating the Anti-Kickback Statute, … [Read more...] about Massachusetts doctor indicted in Anti-Kickback case
Expect more concerted HIPAA enforcement due to OIG reports
The protection of individuals' private health information isn't being adequately enforced, according to the Health and Human Services Office of Inspector General (OIG). The OIG issued two reports criticizing the Office for Civil Rights (OCR) for failing to proactively enforce privacy rules under the Health Insurance Portability and Accountability Act (HIPAA) and follow … [Read more...] about Expect more concerted HIPAA enforcement due to OIG reports
Important guidelines for your medical practice website
When your medical office establishes a website, be sure to set some boundaries and limits for individuals using that website, and give careful attention to the individuals referenced at the site. To set boundaries for individuals using the site, you should have a terms-of-use policy available on the website which includes disclaimers about the purpose of the site and what … [Read more...] about Important guidelines for your medical practice website
Good managers avoid termination disasters
By Steve M. Cohen bio Letting an employee go is rarely easy. Even when the decision is inescapable or the party in question so obviously a negative for the office, the act of termination is usually unpleasant. Most managers will wonder if they've made the right decision. They'll wonder, "Perhaps I should give this person just one more chance," or "Do the bad … [Read more...] about Good managers avoid termination disasters