Medical Office Manager

Working with physicians

4 ways you are apologizing wrong

By Stacey Hanke  bio Apologies are something we love to receive and hate to give. And especially as a leader, they are tough. They require a great deal of humility, which challenge your pride and ego. They are an open admission of failure and wrongdoing, but when delivered with sincerity, they hold power with your team. Unfortunately, too many leaders give superficial … [Read more...] about 4 ways you are apologizing wrong

New study highlights importance of meaningful conversations between clinicians and terminally ill patients

The final year of life with serious illness can be filled with emotional distress and uncertainty about treatment options. And when people with serious illness have conversations with their doctors and nurses about their personal values, goals, and what might be ahead with their illness, they are more likely to receive the care they want, feel less distress and report better … [Read more...] about New study highlights importance of meaningful conversations between clinicians and terminally ill patients

8 steps to quickly and (almost) painlessly creating an employee handbook tailored to your medical office

Writing an employee handbook from scratch can be a daunting task. Where do you start? What do you include? And how are you going to find time to write the thing? It's tempting to set the job aside and wait until work slows down a bit. Of course if you wait for the perfect time to write, it's unlikely that you will actually do it at all. So we're here to help you get the project … [Read more...] about 8 steps to quickly and (almost) painlessly creating an employee handbook tailored to your medical office

Study finds alarming ambivalence about gender discrimination in the workplace, despite evidence that compensation inequality and harassment exist

Randstad US has released results of a survey examining American workers' feelings and experiences related to gender equality in the workplace. The data reveals a sharp disconnect: Employees acknowledge that forms of discrimination and harassment exist in the workplace, but they aren't sure what they're supposed to do about it. For example, while 51 percent of both men and women … [Read more...] about Study finds alarming ambivalence about gender discrimination in the workplace, despite evidence that compensation inequality and harassment exist

Evaluating a physician partnership

By Nick Hernandez  bio Bringing in a physician partner has many advantages: A partner may help your practice grow and become more successful; partners allow you to share the workload and to combine skills with another provider; and you can enrich your practice by having a solid teammate. However, business partners can become your greatest asset or your worst liability. … [Read more...] about Evaluating a physician partnership

Upping your game as a medical office manager

Managing an efficient and profitable medical practice depends upon your ability to master a specific set of management skills, implement best practices, and maintain specific identifiable behaviors and attitudes that are proven to drive management and career success. Those skills, best practices, and attitudes are at the heart of successful medical office management and can … [Read more...] about Upping your game as a medical office manager

What are the chief business concerns of independent doctors?

Competing for patients against hospitals and health systems, which have substantial marketing budgets, topped the list of problems independent doctors face, according to a new survey out from the Association of Independent Doctors, a national nonprofit trade association. The pay gap between employed and independent doctors ranked a close second. "A variety of market forces … [Read more...] about What are the chief business concerns of independent doctors?

Anatomy of a Lessons Learned summary

By Cheryl Toth, MBA  bio What do you call the CEO of three failed start-up companies? Experienced. Leaders like this are hired time and again because they've made mistakes and learned from them. The lessons they take with them to their next role carry a lot of value. A rite of passage to becoming a great manager is learning to fail in a way that stretches you without … [Read more...] about Anatomy of a Lessons Learned summary

Survey: Patients prefer secure texting over patient portal communication from their physicians

Only 10 percent of patients prefer to receive physician communications via patient portals, whereas twice that many (19.6 percent) favor receiving information via secure text messages when in-person and phone calls are not an option. The new survey, conducted by DrFirst, a provider of e-prescribing and patient medication management solutions, also found that more than 90 … [Read more...] about Survey: Patients prefer secure texting over patient portal communication from their physicians