By Mike Rigert “It was the best of times, it was the worst of times … , ” wrote author Charles Dickens in his classic novel, “A Tale of Two Cities.” While it’s certainly not the worst of times for most healthcare practices (that honor likely went to 2020-2021), things could always be better, … [Read more...] about Track these 5 metrics for practice profitability
Working with physicians
Compliance quiz: Which employees can you discipline for smoking pot at work?
SITUATION Your practice is located in a state where recreational and medical marijuana use is legal. But still you're shocked to find three of your employees smoking pot at work. The employees recognize that they've been caught red-handed but each offers up a different explanation: Bud reveals that he's addicted to marijuana; Herb explains that he uses medical … [Read more...] about Compliance quiz: Which employees can you discipline for smoking pot at work?
Interpreters improve patient care
Do you have interpreters on staff or on call for your medical practice? Interpreters are essential for medical care when language is a barrier. Consider the results of a study reported in this article from Boston Children's Hospital: By Veronica Giarla Sharing medical concerns with clinicians can be hard for anyone—a challenge that’s amplified in patients when English … [Read more...] about Interpreters improve patient care
Tips for successfully transitioning ownership of your medical practice
Transitioning ownership of a medical practice can be extremely risky, especially without considerable preparation, according to medical practice consultant Nick Hernandez, CEO and founder of ABISA, LLC in Valrico, FL. "Succession planning is not a boiler template that you can apply from one practice to another. There are a lot of nuances that are really particular to your … [Read more...] about Tips for successfully transitioning ownership of your medical practice
Flexibility is the key to remote work practices
“The name of the game is flexibility,” says Carl Kutsmode, Senior Vice President at Talentrise, an executive search and talent management consulting firm, talking about the nature of remote work since the coronavirus pandemic. Kutsmode discusses how the pandemic has changed the workforce, likely for good. Additionally, his perspective provides tips to help employers adapt to … [Read more...] about Flexibility is the key to remote work practices
How to share bad news with your staff
There are times when changes at the practice affect the entire staff—and, unfortunately, not all changes are positive. The practice may be relocating, and the new location could involve an unrealistic commute for some staff members. Or the practice may be merging with another practice, which will result in layoffs. Or the practice may be closing, for any number of … [Read more...] about How to share bad news with your staff
Overloaded at work? Here’s what you should do
You have more work than you can handle—and no matter how hard you work, you can't seem to get ahead. In fact, it's gotten to the point that you're exhausted. Most days you don't even like your job anymore. If this sounds like you, it's time to make a change. And that change doesn't have to involve a new place of employment. Instead, it's time to assess your situation and … [Read more...] about Overloaded at work? Here’s what you should do
Sample policy for a medical office on diversity, equity and inclusion
Office Policy on Diversity, Equity, and Inclusion Policy Statement: At [Medical Office Name], we are committed to fostering a diverse, equitable, and inclusive work environment that values and respects the diversity of our employees, patients, and the communities we serve. We believe that diversity, equity, and inclusion are essential to providing quality healthcare and … [Read more...] about Sample policy for a medical office on diversity, equity and inclusion
The Israel/Hamas conflict rocks our workplace
By Lynne Curry Question: I supervise a tight-knit team of professionals that work hard and play hard. To describe them as intense would be an understatement. They all care about current events and their heated discussions add spice to the workday. Even more important, their commitment to improving the world is core to why they’re willing to work for low salaries in our small … [Read more...] about The Israel/Hamas conflict rocks our workplace
Plan now for a smooth winter holiday season
As autumn paints the world in warm hues, it's time to plan how to keep the office running smoothly over the holiday season. Staff scheduling and coverage One of the foremost considerations in holiday planning is managing staff scheduling and coverage. Start by reviewing vacation requests submitted by your staff. Ensure that requests are handled well in advance, allowing ample … [Read more...] about Plan now for a smooth winter holiday season