Medical Office Manager

Workplace Safety

Cardiology practice makes staff safety a priority

A Davenport, IA, cardiology practice with 40 providers faced a major challenge, one that had the potential to affect the safety of practice staff. "Like most medical offices, we ask our patients to bring all their medications with them to the office and our rooming staff reconciles their medications at each office visit," says Marcia Brunsvold, supervisor of patient … [Read more...] about Cardiology practice makes staff safety a priority

How to deliver bad news to 3 kinds of underperforming employees

The talk of management isn't easy. Here are three especially difficult conversations to be prepared for: the poor performance discussion, the no-raise-for-you discussion, and the we're-having-layoffs discussion. Business consultant, corporate trainer, and psychotherapist Linnda Durre, PhD, of Winter Park, FL, outlines what to say, and what not to say,  to get the message … [Read more...] about How to deliver bad news to 3 kinds of underperforming employees

Can your medical office employees be fired for using legal medical marijuana?

Testing positive for cannabis is a ticket for termination under the kind of "zero tolerance" policy that has come to pervade the American workplace. But what if employees are medical cannabis patients? Situation Reggie Sturd, an employee of ABC Corporation, tests positive for marijuana. He denies using or being high at work and claims he has permission under the state medical … [Read more...] about Can your medical office employees be fired for using legal medical marijuana?

Safety Briefing: Prevent needlestick injury and exposure to bloodborne pathogens

Why you need this safety briefing: Health care workers are at risk of exposure to deadly bloodborne pathogens through needlestick injuries and injuries from other sharps. How this safety briefing helps you: This is a safety talk that you can present to your medical office staff. This safety briefing is an introduction to the topics of needlestick injuries and bloodborne … [Read more...] about Safety Briefing: Prevent needlestick injury and exposure to bloodborne pathogens

Ebola: what medical office managers and staff need to know

As concerns about Ebola dominate the news and social media, and have become a topic of discussion at medical workplaces, it is important to separate fact from speculation. Medical Office Manager shares the following information from the World Health Organization (WHO) to help you and your staff better understand Ebola and its potential impact. Key facts Ebola virus disease … [Read more...] about Ebola: what medical office managers and staff need to know

Model Tool: Ebola: customizable memo for staff

Why you need this memo: As Ebola dominates the news and social media, people—and especially healthcare workers—have become concerned. How this memo helps you: This memo, together with the Ebola informational handout for staff, allows you to communicate with your staff and address concerns. How to use this memo: Customize this memo as needed and use it with the Ebola … [Read more...] about Model Tool: Ebola: customizable memo for staff

Nurses’ work-related injuries and physical discomfort impact patient care

Findings of an independent survey conducted by Ergotron, a Nortek company that manufactures ergonomic workplace products, highlights many of the day-to-day difficulties nurses face with medical equipment, clinical workflow, electronic health records (EHRs), physical strain or injury and how these factors impact the delivery of quality patient care. Of note, 60 percent of nurses … [Read more...] about Nurses’ work-related injuries and physical discomfort impact patient care

13 steps to prevent bloodborne infection and liability

OSHA Bloodborne Pathogens: A 13 step compliance game plan Protecting employees from bloodborne infection isn’t just a medical imperative but a legal one under Occupational Safety and Health Administration (OSHA) rules. In case you don’t have the time or inclination to read the entire OSHA regulation, here’s an explanation of what it requires and a 13-step game plan for … [Read more...] about 13 steps to prevent bloodborne infection and liability