A new study by VitalSmarts suggests that slackers, timid supervisors, toxic peers, and arrogant doctors are common in healthcare. But, while frustrating, these behavior problems aren't the real problem. The real problem in healthcare is silence. VitalSmarts’ study of workplace drama in healthcare found that while most employees and physicians frequently witness these … [Read more...] about Are 5 common, but undiscussable, workplace behaviors putting your patients at risk?
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Set aside two hours for staff and keep interruptions in check
Some of the most annoying problems are often solved with the simplest of solutions. Such was the case at an internal medicine practice in Macon, GA. The practice has eight physicians and nearly 75 staff, but only one administrator dealing with constant interruptions that made getting her work done difficult. Most of the interruptions were from staff with small, but necessary, … [Read more...] about Set aside two hours for staff and keep interruptions in check
Communication dos and don’ts
Managers still spend a great deal of time communicating face to face, despite the proliferation of technology. However, because of technology, verbal communication skills sometimes take a backseat to written communication skills. Nevertheless, how you say something can be as important as what you say. With this in mind, here are communication dos and don'ts. Do Make sure … [Read more...] about Communication dos and don’ts
Three Ways to Approach Crying in the Workplace
By Holly Caplan bio For many of us, getting frustrated, flustered or just plain emotional can have us end up in tears. And it happens more often than you may think in the one place you hope it doesn't: the workplace. Turns out, 41 percent of women and 9 percent of men cry in the workplace and at some point in your career you will probably end up in tears in front … [Read more...] about Three Ways to Approach Crying in the Workplace
A dozen cybersecurity tips for mobile device users
The vast majority of Americans—95%—now owns a cellphone of some kind, and the percentage of Americans with smartphones has risen to 77%. Navigating the waters of security in the wake of this expansive usage of mobile devices presents serious challenges for families and businesses alike. In recognition of National Cybersecurity Awareness Month, the Illinois Bankers Association, … [Read more...] about A dozen cybersecurity tips for mobile device users
I started sending my team a weekly inspirational email and something extraordinary happened
By Robert Glazer bio A few years ago I began the habit of getting up earlier and writing in my journal, taking the time to be reflective, appreciative, and grateful. I went over my goals each morning and my values. I devoted time to reading stories and quotations that inspired me. Finding, reading, and journaling about these pieces of inspiration soon became an … [Read more...] about I started sending my team a weekly inspirational email and something extraordinary happened
The surprising answer to what your staff really wants
What do employees want? Flexible work arrangements are often at or near the top of survey lists. And yes, money matters. But, perhaps surprising, career development also gets top rankings. Employees want to acquire knowledge and learn new skills in order to do their jobs and advance their careers. What's more, development opportunities play an important role in keeping staff … [Read more...] about The surprising answer to what your staff really wants
Can you find the errors in these 8 sentences?
Proofing a document entails far more than looking for spelling errors and typos. Here are some sentences to proof. See how many errors you can find. The answers are below. 1. "Don't pass judgement on me," she whined, "its not easy laying out in the sun all day trying to get a tan." 2. Whose the person whose credit card was stolen? 3. "Yes, its Hinkle alright," the inspector … [Read more...] about Can you find the errors in these 8 sentences?
When a physician commits suicide
The death of a physician or staff member can be difficult for a practice. The loss has an emotional impact on the people who worked with the individual, and the person's passing leaves an obvious void. It also results in numerous practical issues the office manager must address. But a death by suicide takes loss to an entirely different level. And when a physician commits … [Read more...] about When a physician commits suicide
Checking your smartphone can be a real pain in the neck—and back
A modern affliction has osteopathic physicians prescribing the selfie stance to patients checking their devices: keep your head up and hold the phone straight out. Tilting the head forward 60 degrees can put up to 60 pounds of pressure on the neck, according to Stacey Pierce-Talsma, DO, chair of osteopathic manipulative medicine at Touro University California. Tech neck, a … [Read more...] about Checking your smartphone can be a real pain in the neck—and back