The worst part of any manager’s job is dealing with problem behavior. And that’s the very part of the job that can never be ignored, says Cathleen C. Snyder, SPHR, senior human resources consultant with Strategic HR Inc., a Cincinnati human resources consulting and outsourcing firm. Allow the behavior to continue, and besides the fact that it’s a pain to live with, the other … [Read more...] about Three kinds of irritating staffers and how to deal with them amicably
General
How to handle “emergency” appointment requests that really aren’t emergencies
Does your practice seem to be getting a lot of emergency appointment requests lately? If so, you’re not alone. Patients are under the impression that if they say they have an emergency, they will get the earliest possible appointment. Obviously, all these emergencies present challenges. There are only so many emergency appointment openings, which means you or someone on … [Read more...] about How to handle “emergency” appointment requests that really aren’t emergencies
5 proven tips to manage purchasing and inventory more effectively
Medical supplies are essential to the practice, so you must keep sufficient quantities on hand. Sounds simple to someone on the outside looking in, right? But, as you know, it’s not. Financial constraints have physicians questioning every expenditure – and because many items have expiration dates you don’t want to over order. What’s a conscientious … [Read more...] about 5 proven tips to manage purchasing and inventory more effectively
ICD-10 is more detailed for osteoporosis and musculoskeletal conditions than ICD-9
ICD-10 M81 Osteoporosis without current pathological fracture By Judy Monestime bio Chapter 13 Diseases of the musculoskeletal system and connective tissue (M00-M99); M stands for Musculoskeletal, contains many more subchapters, categories, and codes than ICD-9-CM. Rather than having just four subchapters grouping many conditions together, ICD-10-CM organizes the … [Read more...] about ICD-10 is more detailed for osteoporosis and musculoskeletal conditions than ICD-9
Electronic cigarettes: why your practice needs a “vaping” policy now
Your employment policies address cigarettes, and so you think you have the smoking issue covered. Well, think again. Electronic cigarettes have created new challenges for employers. Electronic cigarettes, also known as e-cigarettes, first became available in the United States in 2006 and have grown in popularity. Designed to look like cigarettes, they are battery-powered … [Read more...] about Electronic cigarettes: why your practice needs a “vaping” policy now
How to manage personal cell phone use in the workplace
"Like many offices, we have had problems with employees using cell phones for personal calls, texts, etc. during business hours," says Beverly Bragg, administrator at San Antonio Preventive & Diagnostic Medicine. It hasn't been an easy problem to resolve. "Although we've talked about this issue on a routine basis at our monthly staff meetings, employees continued to use … [Read more...] about How to manage personal cell phone use in the workplace
How to put a fast stop to a staffer’s anger
Hidden in every manager's job description is the dreaded duty of handling complaints from staffers—sometimes angry staffers. It's just a matter of knowing what to say and how to say it. Stopping anger in its tracks Managers' most common responses to conflict are the two worst responses. One is the response of being confrontational, dominating, sarcastic, hostile, and … [Read more...] about How to put a fast stop to a staffer’s anger
Why your doctor left town in a huff
Contracts often limit where physicians can work if they change employers Patients may just shrug when they learn their doctor plans to move to a new office. After all, they can just follow, right? Maybe not. Or at least, not easily. Physician contracts often contain restrictive covenants that limit where doctors can work if they leave their current practices. The … [Read more...] about Why your doctor left town in a huff
8 pitfalls of letting employees work from home
Contrary to what you might have heard in HR circles, refusing to let employees work from home will not make your medical office a dinosaur that nobody will ever want to work for. In fact, it will put you in the same position as the nearly 65 percent of employers that don’t allow telecommuting. But telecommuting does offer significant business advantages. And to the extent … [Read more...] about 8 pitfalls of letting employees work from home
Dealing with loss as a health care professional
Everyone experiences the loss of a loved one at some point in life, but many health care professionals deal with death every day. Nurses, as well as members of a medical office staff, often become shoulders to cry on and emotional sounding boards for their patients' families, which can make it difficult for them to deal with their own grief in a healthy way. Author, nursing … [Read more...] about Dealing with loss as a health care professional