By Paul Edwards More often than you would think, we get calls from managers wondering what they can do about someone whom they think is impaired at work. When that happens, we immediately go into crisis control mode because, well, impairment at work is never acceptable. In this article, we are going to discuss impairment and odors from the perspective of marijuana … [Read more...] about High at work: Anyone else smell that?
Hiring
How pre-hire social media searches save employers
By Lynne Curry You thought the applicant knocked it out of the park with his resume and answers to your interview questions. Do you make the offer? Not so fast. Have you fully checked out the real person behind the resume and interview answers? In addition to reference checks, ninety percent of employers now use social media to evaluate job candidates.1 According to Harvard … [Read more...] about How pre-hire social media searches save employers
A staffer hands you a two-week notice: What’s next?
By Paul Edwards It’s 4:30 on a Friday afternoon, and one of your employees knocks on your door asking to come in. They’re avoiding eye contact, they’re fidgety, nervous… This can’t be good news. You imagine accidentally shredded payroll reports, stolen laptops full of patient information, or something equally catastrophic. But when the employee tells you what’s going on, it’s … [Read more...] about A staffer hands you a two-week notice: What’s next?
Winning the talent war
By Lynne Curry “We’re not getting any qualified applicants for our manager position,” the practice manager told me. “We’ve posted it on all the standard job sites. Should we offer a signing bonus?” “Is your pay competitive?” “We’re paying as much as we can.” “Do you have an employee you can promote into management?” “Not one strong enough. If we can’t find a suitable … [Read more...] about Winning the talent war
Job descriptions have hidden powers
By Paul Edwards When it comes to hiring practices, the job description is usually not top of mind for small practice entrepreneurs. In fact, it’s usually one of the last things on the HR to-do list of small medical offices. Still, if small business leadership understood how much heavy lifting a good job description can do, they would likely be seen as the first thing you need … [Read more...] about Job descriptions have hidden powers
That glowing reference? It’s fake
By Lynne Curry It isn’t fair that honest, hard-working, quality applicants lose out on job opportunities to individuals who fake resumes and references. But they do. The reality: you can’t believe resumes A stunning number of applicants lie on resumes. According to a February 2021 article posted on one of the country’s top hiring sites, indeed.com, 40 percent of applicants … [Read more...] about That glowing reference? It’s fake
We should have waited for reference checks
By Lynne Curry Question: When a long-term staffer passed away, we suddenly had a hard-to-fill position in our firm. We advertised, and when we got an acceptable candidate, offered him the position before completing reference checks. He’s already worked four days for us. What we’re learning from his references makes us worry we’ve selected the wrong candidate. Several … [Read more...] about We should have waited for reference checks
New HHS policy makes your office potentially liable for LGBTQ discrimination
While it doesn’t directly relate to billing and reimbursement, federal civil rights laws have an impact on certain aspects of healthcare operations. These laws ban your office from discriminating on the basis of protected personal characteristics, including sex. So, compliance managers need to be aware that on May 10, the Department of Health and Human Services (HHS) issued an … [Read more...] about New HHS policy makes your office potentially liable for LGBTQ discrimination
Hiring mistakes come at a higher price amid pandemic
A hiring mistake could cost your office more today than it would have a year ago. New research from a global staffing firm shows more than three in four senior managers surveyed (77 per cent) admit to recruiting the wrong candidate for a role, and more than half (56 per cent) said the negative impact is more severe now than it was a year ago. Four months lost on one hiring … [Read more...] about Hiring mistakes come at a higher price amid pandemic
Prepare behavioral questions for the best interviews
By Paul Edwards bio Stop us if you’ve heard this job interview cliche before: In the middle of interviewing a candidate, the hiring manager asks, “What is your greatest weakness?” Without missing a beat, the candidate smiles slightly, folds their hands on their knees, and responds “My greatest weakness is that I work too hard.” Ugh! If you’ve ever been in a position to … [Read more...] about Prepare behavioral questions for the best interviews