By Lynne Curry Your employees are leaving, because they want better opportunities. What are you giving them? If it’s not better opportunities, you’ll lose them. Here’s what you need to consider: Do you pay your employees what they’re worth? If you can’t afford competitive compensation, do you compensate by giving employees flexibility and autonomy, allowing … [Read more...] about Do you make your employees want to stay?
Managing staff
Flex-retirement: A win-win strategy for staff retention
Staff retention is not only a cost-effective strategy, but it also helps maintain institutional knowledge and ensures a smoother transition when team members retire. One innovative approach that can facilitate this transition and keep experienced staff on board is “flex-retirement.” What Is Flex-Retirement? Flex-retirement, also known as flexible retirement, is a workplace … [Read more...] about Flex-retirement: A win-win strategy for staff retention
Empathy an important workplace leadership quality
Empathy is the ability to understand and share the feelings, thoughts, and perspectives of others. It involves not only recognizing and acknowledging the emotions of others but also demonstrating care and concern for their well-being. In the context of a workplace leader, empathy is essential for several reasons: Building Trust: Empathetic leaders are more likely to earn … [Read more...] about Empathy an important workplace leadership quality
7 ways to communicate power when you write and speak
As a medical office manager, the way you communicate can significantly impact how your team, patients, and colleagues perceive your leadership. Whether you're writing an email or speaking in a meeting, your words can convey authority and confidence. Here are seven ways to communicate power when you write and speak. 1. Be Clear and Concise Powerful communication starts with … [Read more...] about 7 ways to communicate power when you write and speak
When staffers bully their supervisor
By Lynne Curry She came to work early, rarely took a full lunch break, and almost always worked past five p.m. Six of her nine staffers considered her an effective leader. She ran a successful department until her other three direct reports drove her out. Empowered by their victory, this “gang of three” ran off two successive managers before the company’s senior … [Read more...] about When staffers bully their supervisor
7 projects to tackle in September
As September begins, it’s the perfect time to kick off some projects that can set the tone for the rest of the year. The summer lull is over, and it’s likely that both your team and patients are getting back into their routines. Here’s a look at some high-impact projects to consider tackling this September. 1. Patient Flow Optimization September is a great time to assess how … [Read more...] about 7 projects to tackle in September
HR scenario: How do I handle ‘quiet vacationing’?
By Lynne Curry Question: I’m a small business owner and trust my employees. The majority are great. In the past two years, I’ve actively sought ways to reward them for hard work and keep them motivated. When our amazing summer began in May, I shortened our work week to four days for as long as summer lasted, giving every employee a guilt-free Friday off. I manage based … [Read more...] about HR scenario: How do I handle ‘quiet vacationing’?
How to outsmart manipulators in the workplace
By Lynne Curry If you’re locked in a work relationship with a manipulative boss or coworkers who learn you’re an easy mark, they’ll manipulate you until you recognize their games and find ways to outsmart them. Here’s what you need to understand and do to stop manipulators in their tracks. Start by understanding who and what manipulators are. Next, realize how you’re … [Read more...] about How to outsmart manipulators in the workplace
How to handle the departure of summer temps
As summer comes to an end, so does the tenure of many summer temps who have been assisting in your medical office. While their contributions may have been temporary, ensuring a smooth transition as they depart is essential for maintaining the efficiency and continuity of your practice. Here’s how you can effectively handle the departure of summer temps. 1. Conduct an Exit … [Read more...] about How to handle the departure of summer temps
Daily Operations Checklist for a Medical Office Manager
Introduction: As a medical office manager, your role is crucial in ensuring that daily operations run smoothly and efficiently. This checklist is designed to help you stay organized and on top of the key tasks that contribute to a well-functioning medical office. By following this checklist, you can ensure that your office provides a clean, safe, and efficient environment for … [Read more...] about Daily Operations Checklist for a Medical Office Manager